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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Fri:|
|Sat - Sun||Closed|
Office: (770) 591-8110
Services: Fireplace Repair, Tuck-Pointing
I've used Custom Chimney for 20 years. Every year Jimmy does an amazing job cleaning the chimney, checking for issues, and reminds me how to best use my fireplace so it will last longer. About 6 years ago, he told us that the insert and shoot would need to be replaced in a year. Every year he checks it, and every year he assures us that we are still good. He told us how much it would cost to replace it all so we've saved the money. Due to his yearly cleanings and his suggestions on how to burn better, we've yet to have replaced any parts. Tell me what company would do that....they'd usually take your money right then.
I love Custom Chimney.
We have used Custom Chimney for 30 years and have been very happy with the service. Mr. Morson arrives on time, with a happy demeanor and does excellent work.
He also cleans our dryer vent every year and consulted with our contractor to bring our vent up to current code. We would highly recommend him.
I would give Jimmy and Custom Chimney Sweeping a 10+. He and his staff were courteous and the quality of work was superb. They cleaned the chimney, painted it, and installed gas logs. They also replaced the chimney pan which was rusted. I wish I had more work for them!!!
Jimmy is the most professional, hardworking, and kindest business owner I've ever met. We've used him for the past five years since we purchased our house. We had a gas starting fireplace with gas logs when we moved in, but wanted to switch to wood burning. Jimmy thoroughly inspected and cleaned our chimney in our new home and did a great job switching our fireplace to wood-ready. I simply can't recommend highly enough.
In addition,(be sure your kids are reading this) when he came to our house today, he asked me and my 3 year old son to come watch as he emptied the soot that he had swept. As he opened the flue, Santa's driver's license and a piece of Santa's pocket fell down into our fireplace! My son's face was one of both astonishment and wonder. My son also followed him around almost the entire time he was here with a million curious questions. Jimmy was so patient, funny, and kind with him. To say it in a word...Jimmy is the BEST!
Jimmy showed up on time and provided the most thorough inspection and service than I had ever gotten from anyone else! All points of interests/findings, he showed them to me to help explain my situation. He cleaned the coils and found an ongoing problem of which the previous 3 service providers simply did not tell me about. In addition, I had Jimmy service my dryer vent (glad I did !)
He simply was quick, efficient and honest. Plus the price was right! I highly would recommend Jimmy and Custom Chimney Sweep and HVAC Service to anyone, anytime!
Just wanted to let everyone know that when you find an exceptional honest, dependable, qualified and reliable person we should share.
If you need any of the following services Jimmy is the guy to call! I totally trust him! Custom Chimney Sweeping (770) 591-8110.
They called and confirmed my appointment and I didn't have to wait all day!!!
He cleaned my dryer vent (which now dries in less time) and chimney (with a camera scan). He also serviced my HVAC and gave me advice that saved us having to replace the outside unit (Dog urine eating away the coils). He is very detailed and again HONEST!!! I was amazed at how much lint was in the dryer and vents.
Dryer vent cleaning
Commercial Refrigeration Service
Their website is www.customchimneysweeping.com
These days we need people we TRUST to come into our homes and so I just wanted to share his information and let everyone know what a great experience I had! Thanks Jimmy!!!!
I highly recommend Custom Chimney Sweeping and Heating and Air!!!
It was 100 degree out and my air was not working right, 90 in the house. Called Custom Heat and Air, did not think I would get anyone one out on a weekend!! Jimmy, the owner came out Sun. the day after I called and got things running. Honest! showed up when he said he would. Would use him again!!
We got to be Jimmy's first home HVAC call. Jimmy came in and blew us away with his service. He was confident in his knowledge, cheerful in his attitude, seems to really appreciate the opportunity to give us the best service possible! He was very thorough and made sure we understood any issues he found. While he was here we had him do a dryer vent service too. Jimmy provide excellent service with professionalism, courtesy and friendliness! We would recommend him to anyone, anytime!!
Custom Chimney Sweeping - www.customchimneysweeping.com
Jimmy is the most professional, hardworking, and kindest business owner I've ever met. We've used him for the past five years since we purchased our house. We had a gas starting fireplace with gas logs when we moved in, but wanted to switch to wood burning. Jimmy thoroughly inspected and cleaned our chimney in our new home and did a great job switching our fireplace to be wood-ready. I simply can't recommend him highly enough.
In addition, (be sure your kids are reading this!) when he came to our house today, he asked me and my 3 year old son to come watch as he emptied the soot that he had swept. As he opened the flue, Santa's driver's license AND a piece of Santa's pocket fell down into our fireplace! My son's face was one of both astonishment and wonder. My son also followed him around almost the entire time he was here with a million curious questions. Jimmy was so patient, funny, and kind with him. To say it in a word...Jimmy is the BEST!!
Honest and hard working. I was able to get my gas fireplace earlier than expected and was very happy about that. Everything was done very professionally. Jimmy was a joy to have in my house, to do the work and to converse with. Thank you Custom Chimney Sweeping for an exciting fireplace.
In talking with Jimmy, a friend of ours who owns a chimney sweeping company, we shared with him that our chimney had never been swept.
We’ve been in our house eight years….
So we had our chimney swept this week.
What I expected was our friend to come in his truck with all the right tools, clean our chimney and our fireplace, look for flaws in our flu and chimney and give us a bill. He did all the regular stuff… but he also did a lot extra.
He involved our child.
He talked with her and got her involved in learning about chimney, fireplace and fire safety. He gave her little tasks and she helped him on the job – boy did she feel like a big girl! He showed her how the soot in our chimney was flammable and when dropped on a heat source would ignite immediately…
hence also showing Brian and I the importance of sweeping your chimney
As part of the fireplace inspection he actually gets into the fireplace and looks at the flu…. to her surprise..he pulled out Santa Claus’ drivers licence and a red piece of Santa’s frock
Her eyes were as big as watermelons. Santa actually lost is driver’s licence in OUR chimney and he ripped his suit…
At the end, he left her with a great helper award, a coloring book and a little chimney sweeper.
In the sea of companies whose customers are a number you find one who actually CARES that his customers are people and he treats them as such.
You should call Jimmy and his ultra personal, amazingly efficient & cost-effective chimney sweeping business to come and sweep your chimney real soon!
Now that’s customer service!
Connie and Jimmy made me feel that my business was important to them. I have never done business with them before, but they made me feel comfortable with them from the very beginning. Jimmy did an excellent job of cleaning our chimney. Using his chimney cam, he showed us the condition of our chimney. We could see that it needed to be repaired to make it safe to have a fire this winter. At our request, Jimmy gave us his recommendation on the repairs that were needed and the options that we could choose from to make our fireplace safe. We also discussed with him the possibility of upgrading the fireplace by installing a chimney cap and a top damper. He gave us a cost quote for the entire project and told us it would take two days to complete the work. Connie put us on the schedule for the work to begin in a few days. Jimmy arrived to begin the work at the time specified and completed the job as scheduled. We are completely satisfied with the work that was done. It was done to schedule, at the cost quoted and the quality of the work was excellent. Jimmy worked until he had completed what he planned to get done on the first day. He didn’t seem to be concerned with the time it took to complete each task, but in doing the job right. He is truly a craftsman and takes pride in his work. When I need chimney work done, I know that Custom Chimney Sweeping will be the first call I will make.
Called to make an appointment for repair of my panels inside my fireplace and some rust. Turned out they would not come out and give me a quote of my repair unless they swept my chimney first. I insisted I did not want it swept out unless the repair quote on the panels and rust damage was in-line or better with other quotes. They said they would have to clean the chimney, stick a camera up the pipe and inspect for repair/damage. I insisted that I was not concerned about the pipe or top of the chimney, but only what was clearly damaged with the panels and rust initially, and then we could have the chimney swept if the other repair charges were fair. They said they would have to clean it first anyway. From the beginning felt like they were trying to sell me additional services, which I clearly stated I did not want up front. They were persistent in selling their services (seemed like so it would not be a wasted trip if we did not accept their repair quote) and did not listen to me (the customer). Truly disappointed that they could not just come out and take a look like other companies are and have. I felt like I was fighting to get their business. I work with several contractors in the housing industry and would not add this company to your list.
I am truly sorry you felt this way. My intentions was not to up sale you as you put it but to possibly keep you from buring down your home. We have been doing this since 1988 and perform all work to code. If your telling me that you have cracks in your bricks and rust that tells me that the chimney has not been maintained and in order to give you a proper evaluation we must sweep the chimney first so that we can stick a camera in it that detects what the eyeball can't. We perform all work to code so that we can sleep at night knowing that we did what was necessary to keep you from burning your home down and possibly loosing a life. I hope you found somebody reputable and didn't get ripped off for this time of life people are going out buying them a chimney brush and calling themselves a sweep without knowing what they are doing. We are Certified, licensed and insured. I know people think that chimney sweeps just stick a brush down the flue but the truth is we have to certify every three years to keep up with all the codes to keep the homeowner safe.