America Asia Travel Center Inc

Driver Angel of #259 is a good driver. Friendly, engaging and most importantly a safe driver.
Guide Joey Lao: she was alright the whole San Francisco trip for 3 day 2 nights... until the last day to Yosemite National Park. I wanted to buy a souvenir from the gift shop. I was told NO by her as there is no time. Explained to her that I know what I want... just a cap. I'll grab, pay and leave the shop. Still her answer is NO.
Technically, I travelled halfway across the world to see USA, also the 2nd biggest national park and left without a souvenir. It is just so disappointing when you promised to get a gift for your Friend from the Park. Utterly disgusted by her rigidness and she doesn't care less about you as a tourist. And yes! I did tell her that I have travelled all the way and it's absurd that I wasn't allowed to get a gift from the gift shop.

Wish I can rate "NO STAR" for this company/tour guide.



Went to three day San Francisco Trip with them.

Tour Guide: JOEY LAU (STAY AWAY FROM THIS TOUR GUIDE!)



I am experienced traveler and this trip was the worse in my life. I never felt so happy that the trip is finally over. I understand that the tips are mandatory and that there will be extra pays during the trip.



The trip had 54 people in one bus.



MAIN PROBLEM 1: USE OF RESTROOM. Threatens customers not to use the bus's restroom AND does not stop every 1.5 hrs for restroom use. (SEEN REST AREAS on the way but they did not stop)



PROBLEM2: TIME MANAGEMENT. When we arrived at San Francisco, stopped max 30 mins at every location but guess what everyone had to use the restroom and since 4 buses of travelers all arrive at the same time, line was already 25 mins long for the RESTROOM. One of the customer really wanted to check out the golden bridge but since she had to use the restroom she gave up to check out the bridge. HAD TO PICK RESTROOM OR THE BRIDGE.



PROBLEM 3: TOUR GUIDE'S ATTITUDE AND SERVICE. She talks with threatening and ordering tone of voice every time she talks. Gives attitude to the old lady who really needed to use the bathroom in the bus. Threatens everyone to be back on time otherwise the bus will leave without them. Asks customers to clean up their own trash. Screams at the customers who were enjoying the view because they were 10 mins late. Scheduled wrong wake up call; hotel woke up everyone at 4:30 when they were suppose to call at 5:30AM. SELFISH, SELF CENTERED, NEVER THINK ABOUT CUSTOMER OR HOW TO SERVE CUSTOMERS BETTER. HORRIBLE TOUR GUIDE, she's the type who does the job because of the pay not because she loves the job. But this kind of job requires someone who really likes the job and enthusiastic about the job.



PROBLEM 4: TOUR STRUCTURE. We were asked (technically forced) to take the SF city tour for $28 more per person. I didn't want to join that specific tour so had to leave the bus and go touring on my own for 3 hours which I was fine with. But I was not given any information about the city when I left the bus (thanks for that). Also told me that they are unable to come pick me up at the place they dropped me off so I had to either take a taxi or walk. THANKS TO MY IPHONE, I WAS ABLE TO WALK 2 MILES TO THE DESTINATION. The reason why we only stopped 30 mins at every location we went was because that way she can squeeze out 3 hours for her own extra tour fees.

BTW we had to wake up at 4AM on the second day. Also for every meal, it was chaos because at least 3 tour buses will stop at one restaurant and at least 100 people are fighting for the food. At the end we probably had about 15 mins to finish our meal and I got stomachache for eating so fast.



PROBLEM 5: The tour guide received a lot of complains from the customers in that tour but every time she gets the complain she would blame the customers. FOR EXAMPLE: restroom issue. one customer told the tour guide that she doesn't give time for the customers to go to the restroom she answered: "why didn't you go at the hotel? " that was 2 hours after we left the the hotel. "why didn't you go to the coffee shop to use the restroom? " BECAUSE YOU FREAKIN DIDN'T LET PEOPLE KNOW THAT THEY CAN USE THE RESTROOM THERE! ONLY KNOWS TO BLAME OTHERS RATHER THAN TAKING THE RESPONSIBILITY. HORRIBLE.



OVERALL I wouldn't say that this travel agency sucks, BUT THE TOUR GUIDE JOEY LAU IS HORRIBLE. SHE SHOULD NOT BE A TOUR GUIDE. PEOPLE IF YOU SEE HER NAME AS YOUR TOUR GUIDE, CANCEL THE TRIP BECAUSE YOU WILL NOT ENJOY THE TRIP. I go on these trips so I can relax and enjoy different beautiful places; it should be a vacation not a war or torture. THIS TRIP WAS A TORTURE.



ALSO WHEN WE WERE AT THE Yosemite park WE SAW THE DRIVER THROWING THE LIGHTED CIGARETTE ON THE FLOOR !!!! HORRIBLE..

I am Arlene Kua, we (my daughter and I) joined the American Asia to L.A and Las Vegas last 6/4 to 6/9 2013. He was our tour guide for Las Vegas and Grand Canyon trip. we are expecting a pleasant and happy trip since it is a graduation gift to my daughter. Paul ho who is a professional tour guide, I expect him to always take care of the best interest of his group.



Here are just some of my dissatisfaction.



1. since most of the group tour were chinese who speaks fluent mandarin, he talked in chinese everytime without considering us ( we are overseas chinese who were not born in mainland china. Mandarin is not our main language in our country) , he knew we were not fluent in Mandarin that well.



2. The company promises to pay for our meal at Mcdonald's which at the end was not reimbursed.



3. One incident that really angered us so much was the Grand Canyon trip. There were 3 buses of American Asia tour at that day going to the same route, unfortunately one bus broke down. and that bus weren't able to go to Grand Canyon when their bus broke down. Our bus and the other bus(which is not broken) are actuially on our way already back to Las Vegas after seeing the Grand Canyon when we heard the news that the other bus broke down. At first the tour guide told us that we have to squeeze in a little bit so that the people in the broken bus could hitch with us going home, this means they won't be able to see the Grand Canyon anymore. So we all complied to that without any complains. But then minutes after this announcement, the tour guide got a call from his boss saying that the people in the bus that broke down should still go to see the grand canyon. so what's going to happen to us now? What they did was to alight us in Mcdonald's and made our bus people go down and use our bus to send the people from the broken bus to Grand Canyon. What really angered me is that they did not give enough instruction and they did not tell us the whole story . They just told us we have to alight and another bus will come and fetch us to on go our journey home. But the worst thing came when the other bus arrived. We were like robots following instruction without having anything to say.



Imagine this, we were asked to stand on the bus for 1 hour and 45 minutes, why? because they squeezed in two bus into one bus. It was a very rude decision because the company did not consider out feelings. We were the "sacrificial lamb" for other people's sake. Imagine having to stand 1 hour and 45 minutes in a bus full of people because the other bus broke down and it's not even our bus! why should we suffer. I am not his saying that they let the other group suffer but I believe that the company has to do something and not let any of their visitors stand in the bus for that long without telling them beforehand!



We have the right to not go down our bus if they told us earlier that we have to stand in the bus for 1 hour and 45 minutes. We were not emotionally prepared for that. We did not pay for that.



AMERICAN ASIA did not put customer satisfaction first. They actually violated the passenger standing rule inside the bus while it's in motion.



The most frustrating part is that they did not hear us out! I was telling our tour guide that I want to talk to the boss(Michael WOO) but he dd not do anything all he told us when we alight in their office, then we make all our complains. but guess what, The time our trip ended and we were drop off at their office. the boss was not there. NO ONE COULD ANSWER OUR COMPLAINTS AND QUESTIONS. our tour guide didn't even go with us to solve our issue. It's like we were not their clients. After getting your money, they won't hear you out.



I am a chinese but I'm so disgusted with how these chinese people do business and how they treat their clients.



So i urge you guys to help me spread our story so that people around the world would know how bad American Asia is.