Dependable Auto Shippers Inc

Recently, DAS transported my vehicle from Las Vegas, NV to Fort Lauderdale, FL and damaged my vehicle. Per their claims dept., I filled out a complaint form, obtained two estimates, and forwarded them pictures.



Today, I received a call from their adjuster stating that per her findings, the damage was caused by Dependable Auto Shippers, however because the estimates were below $250, they would not be paying for the damages.



Basically, she admitted to me that her company damaged my vehicle, but would not take any action to repair the damage they caused. I am extremely upset and wish to inform others to avoid dealing with a company that does not do right by their customers.

I was moving from Memphis, TN to Hillsboro, OR and was referred to this company by Armstrong relocation. I called and talk to Bernie Torres to get my car delivered to me. I talk to him and had it all set up and was told I would have to drop it off on Whitten Rd. the first time I talk to him then it changed to Jackson Ave. I had my parents take the car over there to drop it off and it was a tow lot in the ghetto. My parents called me to ask me if I was sure this was the location I then called Bernie and he said yes they had moved over to that location 2 weeks prior to this. I asked how long the car would sit he said could be up to 3 days and I was not happy about this I asked if I could drop it off in 3 days and he said no it has to sit there because they just come by and if it's not there they won't pick it up. The tow lot agreed to park it inside which made me feel better. I paid for the pick up the day after I dropped the car off. Four days came and I tried tracking the car online and it hadn't moved so I called Bernie to ask what was going on he said it then would be picked up wed and I said that was fine. I tried tracking the car wed and it still hadn't moved. I called and left messages and never got a call back. I couldn't call Thu because it was Thanksgiving so Fri I tried calling no answer and left a message about getting a refund and never got a call back. I kept calling and finally got him on the phone and talk to him about a refund and he sent me to someone else because he didn't seem like he cared to help me figure anything out. I was transferred to Michelle who then told me there was $100 cancellation fee which I was never told anything about. I never got any paper work from them stating this and never signed anything. I then asked how long it would take to get the refund and if I could speak to a supervisor I left the supervisor a message 5 days ago and still haven't got a call back or a refund. Another thing that influenced my decision was the post before because them not returning the calls started happening to me and I didn't want my car to get damaged either.