Walmart Auto Care Centers

Sonya in the Auto Center is THE WORST Walmart employee I've met thus far.. Stephanie was great.. I came to this store after being sent from another store because they had a battery in stock after three other stores I finally made it to this location when I enter through the auto center door the representative Sonya did not say hello or anything in that demeanor but said "what do you need?" And even her coworker Stephanie that was helping another customer looked up and had a weird look on her face because of Sonia's greeting when I explained I was returning a battery that I purchased the night before because it was the wrong size and I had my original core to return she told me that the battery was used in I could not return it and kept making crazy faces and rude remarks towards me and I explained to her that there is no possible way the battery could be used because the sulfuric acid has to be mixed into the battery to make it active and has the factory sticker covering the slots she still kept telling me that it was used and even the employee next to her said it is not used in there is no way it could have been used because it has not been activated then Sonia told me a manager still has to come and do the exchange and told me she called a manager when she did not pick up the phone or call anyone at all.. I sat there for about 10 to 15 minutes and waited and then walked back up there when she finally called for a manager and then a manager came named Cali who was very nice and helpful and she asked Sonja why she was even called because no manager was needed to exchange anything of that caliber or price range.. I felt very disrespected and there was no apologies whatsoever from Sonya butt Stephanie so the whole situation and said I'm sorry on my way out.. went to 4 different stores to finally get the right battery and then I had to deal with someone with the worst attitude I have met in a long time the only thing that was positive was Stephanie and Cali..

My tire was split in two places. I made it to the tire center. I stood inline for 15minutes. I was next in line when the mechanic who was outside when I pulled up and came inside about 5 minutes after I did, decided to tell the clerk they would not accept anymore work orders. His name was Geno. My husband on the other hand tried smiling and talking to him and telling him my tire was split, hoping he'd change it, he would not. If I was there and standing inline before 7 pm closing time Geno should of accepted my business. You don't turn customers away who are there before closing time and waiting inline, just because you want to go home. My husband was upset and agreed with me when he got in the car, our business should have been accepted.

We go there from our work at Dobson and University to get items for cleaning and some small hardware items etc. One of the nicer Supercenters always clean and the people are happy to help you, not a problem so far in 4 months of going there.

Very clean and new store. Never enough cashiers.