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(901) 367-8870Visit WebsiteMap & Directions5643 E Shelby DrMemphis, TN 38141Write a Review

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tellemoff3

07/18/2008

Overall
Horrible Service/Order Always Incorrect

This Lenny's #67 on E. Shelby Drive could make my experience better by actually making my sandwich order correctly. I have yet to get what I order each time I go in. When I call it in and even when I am standing right there telling them what I want, it's wrong! Even when they re-make the order the second time and sometimes the third time it's never what I originally order. I end up leaving without food or just eat whatever they give me because I am so frustrated. I will never go back to this Lenny's and probably never go to any other Lenny's. There was actually a separate line of people today waiting for Lenny's to re-make their sandwiches. One guy stormed in while I was standing at the counter and said to them, "You got this all wrong."



If I can find the regional manager, or the Lenny's franchiser I am going to ask them to go in and train the employees on how to LISTEN. It is not the cook's fault. The tickets the front counter worker creates are wrong way before the cook ever gets the order. I can't imagine this store making any profits with all the food they must throw away and the business they lose due to this.

Details

Phone: (901) 367-8870

Address: 5643 E Shelby Dr, Memphis, TN 38141

Website: Website

More Info

More Food, More Taste, More Personality!

General Info
The creation of a truly great sub is no small feat. At Lenny's we pride ourselves on serving up Authentic Philly Cheesesteaks & the Deli Fresh Experience. Since the beginning, Lenny's commitment to quality and attention to detail has gone into every restaurant and every sub sandwich. The first Lenny's Sub Shop opened in 1998 in a suburb of Memphis, TN to satisfy cravings for authentic subs and Philly Cheesesteaks. Though Lenny's Sub Shop was originally planned as a single unit restaurant, the tremendous reception from guests at the first location prompted rapid growth and the concept soon became franchised. Lenny's, now owned by Lenny's Franchisor, LLC, continues to expand across the country. Lenny's is the only place to find Authentic Philly Cheesesteaks & The Deli Fresh Experience. We slice our meats and cheeses fresh to order and pile them high on fresh baked bread. With about a half pound of meat and cheese on the regular size sub, and about a full pound on the large size sub, Lenny's provides an unmatched value for our guests' hard earned dollars. Our Philly Cheesesteak is cooked fresh to order and is served hot off the grill. Lenny's commitment to its guests is clear More Food, More Taste, More Personality. Our commitment means that substantial portions, quality produce and great customer service can be found in every Lenny's Sub Shop.
Services/Products
Lenny's Sub Shop features AWESOME half pound subs with premium meats sliced to order and Authentic Philly Cheesesteaks served hot off the grill. Lenny's commitment to quality and fast, friendly service has helped Lenny's to become one of the most admired sub sandwich chains.
Brands
American Express, Coca Cola, Discover, Hellman's, Master Card, Visa
Payment method
amex, debit, discover, master card, visa
Price Range
$
Categories
Other Information

Good For Groups: Yes

Good for Kids: Yes

Attire: Casual

Wheelchair Accessible: No

Take Out: Yes

Cuisines: Caterers, Family Style, Sandwiches

Parking: Lot

Takes Reservations: No

Price Range : Below Average

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