I hired Pelican Floors to install new hardwood and tile after hurricane Irma put water in my condo. What can I say but that experience was delightful. I love my beautiful new home, and the boys who they sent to install were so nice and did such a wonderful job!I'm recommending them to anyone who wants to avoid headaches with this sort of thing. I've had one too many bad experiences in the past with contractors.They even called me after the project to make sure I was happy. I would give more than 5 stars if I could. I'll be calling when I get my tax refund to redo my bathroom, thanks!
We had carpeting and laminate flooring installed in November. From my first contact with them to the finished floors we had excellent service. T…
2829 W New Haven AveMelbourne, FL 32904
From Business: Home Services at The Home Depot is the top choice for home installation & repair services in West Melbourne, FL. Our local installers will do the work for you. Sc…
Paid in full up front for my job (~$4000). Putting tile and carpet throughout my entire home. Two weeks after what was supposed to be a one week job, Pelican and their owner Zach Murray walked off the job 25% done. They called 3 hours later that day and demanded that we pay an additional $1375 or they would not finish and they would put a lien on my home which equates to extortion. The owner called today after we told him we had contacted the police and that were going to sue him for full restitution. Promised that the job would be done today....no surprise they still haven't showed and it's 7pm. Guess we are going to court. I have many more complaints about the poor service and workmanship but I'll leave it at this... Zach, the owner, never once identified himself as the owner even when directly asked. He always said he had to check with his boss...interesting that it turned out to be him.
Had a horrible experience with Flooring America. Would not wish them on my worst enemy!! Very unethical group in management. Only concerned about there profit, not the customer!!
1)Tile was to be completed in 10 days after 20 days East Florida Remodeling Group Inc. DBA Pelican Floors deemed tile to be defected, because Epoxy Grout could not be removed from 1000 sq. ft. of tile and walked off the job. 2) Pelican Floors Website states they follow Manufactures directions, this was not evident in the way the epoxy grout was installed3) Third party inspection of new tile was completed by Pelican Floors and tiles were deemed not defected4) Pelican Floors are not willing to remove 1000 sq. ft. of tile and install new tile at their cost because Zachariah Murray the owner says he has lost to much money on this job.5)Damage to home, tiles, Glass doors, vanity in bathroom, 3 each door jambs 6) Pelican floors insurance does not cover this, can't find out exactly what they cover.7) I have pictures of all the damage
These people are flooring experts. They know how to solve problems and give the best service. I definitely recommend them over the popular stores like Lowe's or Home Depot.
Want my opinion? Go elsewhere - anywhere else. Based on my (awful) $35,000 experience with Tony Bastone dba Florida Flooring & Remodeling Inc in late 2015 / 2016, I offer an informed opinion the business model is intentionally set up as a Ponzey scheme - taking large deposits up front, but spending it elsewhere. That leaves insufficient money for materials and subcontractors to do the job properly. The model has to sell the next job to get fresh money for your materials and subcontractor labor. I had to step in and pay the subs to avoid a mechanic's lien and get the work done. In my opinion, that's the business model intentionally employed by Tony / Florida Flooring & Remodeling Inc. In my opinion, that business model borders on criminal, and it is certainly unethical.
We had carpeting and laminate flooring installed in November. From my first contact with them to the finished floors we had excellent service. They were courteous and professional. The job was done on time as promised and the installers were awesome and went above and beyond what was expected. I will definitely call them again in the future. Megan (sales person) was also awesome. Thank you Flooring America for a job well done .
Excellent service, love my hard wood floors, carpet and tile!! Installers are professional and courteous. The quality and the price can't be beat.