I was recently married last year and I received a free anniversary cake. My certificate was dated for August 7 but I was married August 18. Baraona's delivered the cake and we signed an agreement so they were well informed of my date. I called to see if they would honor my certificate even though I called on August 9. They informed me that they were TOO busy to come to the phone and address my concerns and that because the cake was free they didn't have to honor anything. I purchase at least 5 cassata cakes a year from them over the past 10 years faithfully and this is the thanks I get for being a loyal customer. From one business owner to the next, you NEVER tell your customer that you are too busy for them. You certainly wasn't too busy to take my money or provide crappy service to me. Thanks Baraona's but no thanks to me, my family, or my friends ever buying another cake from you again.
2. Giant Eagle
5321 Warrensville Center RdMaple Heights, OH 44137
From Business: At Giant Eagle in Maple Heights at 5321 Warrensville Center Road, we take great pride in serving our loyal customers and supporters by offering great customer ser…