"Thank you so much for your help with our countertops. My backsplash was completed today and everything looks beautiful. My experience with your company and every I came in contact with was very pleasant. Everyone who came in my home was very professional. Most of all I love my countertops."-Diane
Buyer beware!! Do NOT use Excel Granite. They created the most stressful experience I dealt with during my home renovations. I picked out my granite in March and called in late April to make an appointment to have a template made. The appointment was scheduled for May 1st. The day before, they called to confirm the appointment for May 2nd. When I said it was scheduled for May 1st, not May 2nd, they said “oh sorry, we forgot to tell you.” I had already taken the day off from work. They never called me about installation. After two weeks I finally called them (which involves having to call 20 times until someone picks up). They told me installation would be on Tuesday, May 20th. On Monday, May 19th, I received a call confirming this. I received a second call mid-day asking me to confirm a measurement. Turns out the person who measured was off by about 55 inches on my breakfast bar. I assumed this would be resolved. I received a third call later in the day saying the installation wasn’t going to happen, and they said I should already have known this. I asked if installation would get moved to Wednesday the 21st and they said yes. On Tuesday, still no word from them confirming Wednesday, so I made 20 calls again to reach someone. Apparently Wednesday was booked up, and they wanted me to wait until Friday for installation. Granite finally gets installed on Friday, May 23rd. They forgot both the dishwasher clips and a piece of the granite. A corner of my breakfast bar was also not polished and had chips in it. They scheduled an appointment for Friday, May 30th to bring the missing pieces. I get a call confirming my appointment for Thursday the 29th. How can you just change a customer’s appointment with no notice? Don’t they realize people work? I finally got it changed back to its original date and time frame of 9 AM-12 PM. They delivered only dishwasher clips at 9 AM. They said they broke my missing piece and would bring a new piece of granite “later”. Needless to say, it’s Friday night and I still do not have the missing piece. I was not able to get in touch with anyone for most of the day, and when I did, they said they would call back but never did. The prices are not worth the aggravation!!
Perfect countertop... perfect costumer service, perfect crew... I'm very glad of the decision that we made. Excel granite was beyond my expectation. business was done smoothly and very professional.Thanks excel Granite for my wonderful counter-top!