Staff Knows what there talking about like this store!
Awesome Shop with great customer service. They always help you find the flavor you are looking for and even take the time to talk with and demonstrate certain vaping techniques that can be used. I started to build coils and they have been there showing me the way ever sense.Phil
i have been vaping for over three years. I have been to quite a few shops here in the madison area. I know my stuff when it comes to vaping and i pay attention to detail. Let me just say this. Madvapor exceeds far more when it comes to customer care than any shop i have ever been to. I got my dad, who is disabled, to start vaping two years ago. I give him all my hand me downs. I am a collector. One day while i was outta town he had very little money, he is disabled like i said, and he needed eliquid.I told him that madvapor was right down the street. My dad is extremely picky when it comes to trying new eliquid. Aiden at madvapor became aware of this and knew that my dad was struggling financially. So he sent my dad home with a few bottles of eliquid to try for free. That is how this shop is run. They care. -Ricki
UPDATE 1 HOUR LATER:They just marked my computer as picked up and closed my repair file even though I didn't actually pick up the computer and they don't know if the backup will be successful. This would be funny if it wasn't so pathetic.ORIGINAL:It seems that Geek Squad at the West Towne Mall location in Madison, WI has been actively working to make my life more stressful every time I speak to them. From their inability to pull up my information, rude in-person customer service, and general air of "Your problem isn't my problem" - they showed no empathy and no coordination. Whoever is training and managing this location is doing a terrible job. Henry (he never bothered to introduce himself and I had to ask his name) refused to give me a timeline of when I can expect my computer would be backed up even after I explained the situation (I'm a wedding photographer with two brides waiting to know if they lost all of their photos). The tracker said that the computer was ready for in store pickup but Henry seemed surprised to learn that I took that as meaning it was ready for in store pickup - apparently "in store pickup" means "we'll call you" to this guy. It wasn't ready because they hadn't put my backed up data on the computer which is understandable but Henry's condescension, arrogance and rudeness was unbelievable. And, the unwillingness to even make me think he cared about being a customer advocate was astonishing. He told me that it would probably be ready tomorrow and I said I need it done today if at all possible. This took place at noon. They close around 9. It doesn't take 9 hours to restore a backup of even a huge amount of data - the truth is he just didn't care about his customer and seemed intent on me knowing that. Additionally, that was the time they chose to tell me that my hard drive was corrupt and was replaced - the first I heard of that and that my backup was probably corrupt. So why did it take weeks for them to tell me that and then make me pay for it? Seriously, you can't make this up!Another store rep earlier in the process was so unable to understand the English language over the phone that I had to, after fifteen minutes of just trying to give him my phone number, ask for someone else to be put on.This was after calling for fifteen straight minutes without anyone picking up the phone.Finally when I went to get my laptop they screwed up grabbing the right service order and told me they had to junk my computer. This lasted about ten minutes before they realized they were looking at the wrong order. This team was a total joke and I am not at all surprised that Best Buy's around the country are shutting down.
Stopped by Mad Vapor today to get my first kit to stop smoking. I was helped by Aiden (hope I spelled that right), but everyone working or hanging out at the shop gave me great info, too. My questions were answered before I even asked them, and I got a great started kit for a great price. CHECK THEM OUT! I am always up to support a local business, and they make it too easy.
Best Vapor shop in Madison!Very helpful, friendly and informative service. Best selection of ejuice in Madison hands down!
Great service and friendly people. Great prices too!