Carpet Plus is 5 stars in every respect. I told Jack Finkel (the flooring consultant) that my son was getting married & we wanted carpeting before the wedding. I did my homework & contacted 3 respectable carpet stores. The first 2 stores said it could not be completed on time. Carpet Plus was the last of the 3 stores. Jack studied the numbers. He said it was a big job, but he felt with a degree of certainty that they could accomplish it on time. Long story short - they did it. They took the challenge, rushed the product, & beat the total price of the other 2 respected stores at the same time for the exact same pad & carpet. Their installers did a super job & cleaned their mess afterward. I can't thank Jack & the Carpet Plus team enough. They made a special trip to polish things off early so everything would be finished by the time I was picking up guests from the airport . That's what I call thoughtful consideration & mutual respect. I only write a a review when I'm upset or extremely satisfied. In this case I'm EXTREMELY SATISFIED.
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Carpets plus charges their customers more than double what the installers price. And to top it off they don't pay their bills for installation. I wouldn't recommend them to anyone unless you want the installer to put a lein against your house.
I am giving this business one star, which may be unfair in some respects. While I believe the staff are friendly and for the most part seem to know the products, and the installation crew(s) were top notch we had a huge problem with one of the flooring lines they sell. We have purchased flooring products for 3 homes from Carpets Plus, & this is the first time we have had a problem, but I consider this a huge problem. The product is a commercial grade laminate made by Diamond Living and is still being sold in this store. It was installed in fall of 2010 & it started buckleing and delaminating immediately. To date neither this store or the company have done a thing to honor the warranty on this product. They have sent people to photo etc. on 3 occasions and the floor continues to self destruct. Buyer beware - the warranty on product(s) purchased at this store may not worth a thing. We are going to have to replace 1000 square feet of this flooring on our own dime. Hence...one star.