Rall Mortgage Corporation

My experience with Primewest has been fantastic, great customer service and the management was very insightful.

it is easy to criticize a business when they do a bad job. most of us will rarely make an effort to compliment a good experience. I am taking this opportunity to praise Primewest Mortgage and my loan officer Gary Henry for their extra effort at getting me and my wife into our first home. when other mortgage companies told us we could not qualify Gary and Primewest found a way. Thank you Gary and PrimeWest.

My husband and I are very disappointed in PrimeWest. We are first time home buyers and when we didn't qualify for a more expensive home, we feel like we were not given the time of day once we found a house that was more in our price range. Their loan officer, Gary Henry, has not been good at communicating with us at all. Because it's our first house, we did not understand what all the numbers were and he acted like he didn't have time or care to explain it to us. Our realtor was very good about sending in our contract so that we could get a lower interest rate, but because of his late response, we lost out on it! Our interest rate went from 3.75 to 4.25. Our monthly payment increased by $30/month. That may not be a lot for some people, but it is for us. His excuse was that he was not expecting it to increase that quickly. If he had worked on the contract when the realtor sent it to him, we would have gotten the lower interest rate. He also promised our realtor and us that he would put in an order to have the appraisal done faster so that we would know if we needed to come up with any extra money. Did he do that? No, sure didn't. So, now we will have to be scrambling at the end because of his poor customer service. We will NEVER use PrimeWest again, and ESPECIALLY not Gary Henry.