Party of two went on new years and while they were busy not every table was full. Service was horrible and took forever. My steak was very undercooked, I had ordered it well done, and by the time our waitress even came to check on us my husband was almost through eating. Her response, well I came over here. Yea, before we even got our food. And the most disgusting thing, is when they brought us our steaks we didn't even have knives so they brought us two, that were DIRTY. You could clearly see they had been used. We have been here before and it was so good we had to come back, but never again will I wastemy money, there are better steak houses, plenty in Louisville, so enjoy those first before you come here!!!!!!!!
First let me start off by saying I have been to the finest steakhouse's in Louisville and to put this place in the same category as Stony River, Jeff Ruby's and Ruth's Chris is ludicrous. I actually read some bad reviews on here for this place and thought it can't be that bad. Just thought the bad reviews were from uppity people who you could never please. I should have listen to them and went to Jeff Ruby's.I had reservations for two ,well in advance and showed up exactly on time only for them to set us to the side and scramble for a table somewhere. Might I add that the greeting staff and owner were all arguing with each other about where to sit people blatantly out in the open and very loud in front of customers. Very unprofessional. So finally they find us a table in the back (back!) room of the place only to be met with a snobby waiter that started arguing with the hostest and owner about not wanting the table sat that they were bringing us to. So they argue and sit us and my wife and I were already getting upset. We were given drinks and cold bread by the waiter's little lackey. The waiter then proceeded to walk by us at least 7 or 8 times tending to other customers in the room and totally ignoring us. We didn't even get to see a menu. So after the 8th time he walked by us without even a look our way my wife and I decided to leave and talked to the manager on the way out. She was apologetic but didn't offer us another waiter, table or anything and just let us leave.While we didn't even get to eat there, I really can't comment on their food. I don't care if they have the best steak in town, I will NEVER go there again and tell all my friends and family as well.Terrible Terrible service to say the least.
I have been dining at Del Frisco's for at least 25 years now. As a young man my parents took us, and now I take my children as well as my clients. The food is always top notch and the service the best. With my travels I have dined at many a steak house, including other Del Frisco's in other states. Del Frisco's in Louisville KY. is without a doubt THE BEST!
We made reservations for a party of eleven at the location in Louisville, KY on Feb 13th. When we made the reservation, we were not informed of the check policy (no seperate checks for parties of 8 or more). Unfortunately, it wasn't until the ordering process that we were informed of the policy, at least that is what the waiter claims he shared with all of us. We were not in position to leave at that point. At the end of the meal, we did request for the check to be seperated since most of our party did not carry cash that night. The waiter become very argumentative and rude to our party. He incorrectly ran two of the cards, charging more then the amounts charged to other members of our party and overcharged us an entree. In addition, he generously gave himself a 20% tip instead of the standard 18% that was stated on the menu. We certainly do not think he deserved 18%, much less the 20% he charged. Apparently the staff can elect when they want to follow the policies on the menu, but can chastise the customers for not being able to follow policy. I called the following Monday and spoke to the day shift manager who was extremely unhelpful. After agreeing to resolve the matter by Monday afternoon or Tuesday, it was Thursday afternoon before I CALLED HER for some type of resolve. She made multiple excuses why she couldn't call back, including her kids lost my phone number, she didn't have &quot;the book&quot; with her on Monday, and on Thursday couldn't find our bill anymore. She also explained that it is up to the waiter's discretion on what they want to tip themselves on parties of eight or more. I suppose I would choose the highest tip I could get, if it were at my discretion, especially when it is guaranteed and I did not have to work for it. When I asked to speak to her boss, she let me know right away that the boss was her mother. As if her poor customer service skills should be excused because her mother is the owner. In the end, we are awaiting the cost of the overcharged entree and the 2% difference. Wow, I am super impressed, we are being credited back what we should have never been charged. Way to go Del Frisco's!! The day shift manager did offer us gift certificates, however our experience has led us to never want to return to this restaurant again. The eleven of us want everyone to know of the poor customer service at this restuarant and to carefully check their bill for overcharges. Shame, shame. If after this review, you still want to go, the steak was the only entree that lived up to it's price tag. The potatoes au gratin were bland, the green phunqee casserole is a fancy term for cheesy, spinach casserole and the salads were average.
Have been going to Valentines Dinner with the same group of people for 6 years. Went to Del Friscos our first year and loved it so we decided to go back. Food was decent, although my filet had a lot of pepper. When we got our desert (derby pie a la mode) the ice cream had freezer burn. The atmosphere was loud and we were by the bathroom. Our waiter ran us up for a $2400 bottle of wine and it took forever after we ordered desert to get the check fixed. He brought the check and told us to have a nice evening and we hadn't had our desert still. Then he either walked out or got fired, no one was there to pick up the slack. The manager offered us an after dinner drink when she finally came over. We asked her to take a picture and she said &quot;No&quot;. I think she had been at the bar drinking. Then it still took another 20 minutes for someone to come and get our payment. Service was awful for the amout of money we were spending there on a very special night. It was a disaster. I will probably not go back................especially for Valentines Day.
There is no doubt that Del Frisco's has the best steak in town. They literally melt in your mouth. Unfortuneatly other options at the restaurant are not as good. My dinner salad was old iceburg lettuce that was in clumps and brown on the edges. The Blue Cheese dressing was watery and with out personality. The wine list is extremely overpriced and the selection is bland. The escagot was moist and cooked perfectly. It is a shame that such a fine dining restuarant could not come up with a better salad and dressing option. They could also sell more wines if they lowered their prices and offered a better selection. If you go ask for a waiter by the name of Steve. He is one of the best servers that I have had in Louisville.
Phone: (502) 897-7077
Address: 4107 Oechsli Ave, Louisville, KY 40207
- Email Business
- BBB Rating
- Payment method
- master card, visa, amex, discover, all major credit cards, diners club
- Price Range
- East Louisville
- Other Email
- Other Information
Parking: Lot, Private
Good For Groups: Yes
Good for Kids: No
Wheelchair Accessible: Yes
Take Out: Yes
Cuisines: Fine Dining, Steakhouse, Bar & Grills
Alcohol: Full Bar
Bike Parking: Yes
Takes Reservations: Yes
Outdoor Seating: No
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