10470 Bluegrass Pkwy, Louisville, KY 40299
National Environmental Health Association
Greater Louisville Association of Realtors
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PLEASE CALL AQUA LOCK FIRST for Radon Mitigation; I sure wish we had. Everyone we dealt with at Aqua Lock was professional, on time, courteous, and answered my many questions with a smile. Aqua Lock came into a mess in our basement made by a previous company and corrected our radon situation quickly, and in a very professional manner. We initially made the mistake of having a low bid company do the job, and they left us with a maze of pipes, a noisy fan and motor, and average radon readings of 8.7 (still way too high). After returning a few times to do more readings, they then just failed to show up or return calls. Written letters asking for a refund were ignored. Finally my neighbor told me to call Aqua Lock. Michael McCartin showed up at my door precisely on time and did a thorough basement exam. He even stuck his head in our sump pump (something the previous firm never did) to discover we had a tile drainage system, an important factor for proper location of the basement floor vent pipe. He then spent at least an hour with me discussing the best location for the needed equipment based on our basement layout, but also based on my concerns about esthetics, space and noise. Understanding my hesitancy because of our previous experience, he assured me they would get our radon levels into compliance no matter how many visits or modifications it would take. He also made an extra effort to schedule the work very quickly to suit our needs. The Aqua Lock crew showed up promptly as scheduled, reviewed everything with me again to verify the locations, and then proceeded to do their work. They cleaned up when finished, had me inspect everything, and see if I had any questions. Our initial reading after installation was 4.0; we were ecstatic, but the Aqua Lock team was not satisfied, they wanted it even lower. After some slight adjustments, our second reading came in at 3.8! Please save yourself time and money and call Aqua Lock first.