As others have already pointed out my experience with Sony Repair was so awful that I'd rather pay for 3rd party warranties than get any service from them. This is a camera I love and have recommend numerous times and probably at least a dozen people have bought it on my advise. They have now lost my business forever.......... Felt completely helpless and cheated. I was polite and accurate the entire time but was treated as if I was the one to blame. They can literally be at fault and then claim it's your fault! Felt like I was in a system where I was wrong and not even allowed to submit any proof while they had no proof. The customer is there lowest priority--worst customer service I have ever experience.......... HERE IS A SUMMARY: *** Paid the $220 flat service fee to fix a camera that I can get new for $440!!! *** 4 weeks (over two services) when I have no camera with no response *** Send me back a camera that was still majorly defective *** 8 frustrating hours on the phone with multiple Sony reps trying to resolve issue *** Never call back even after saying they will numerous times *** Don't follow their own policies and ignore you when you point it out *** Refuse to listen and escalate the issue--you're simply not worth it to them *** Make statements without any proof *** But refuse to even allow me to send photos proving they are lying *** I just could not take it anymore and just consider my money and time stolen.......... Here are some of the reps I chatted with: Mel (C7FD), Jaz (C2ZC), Isabelle (C7G5), Ria (CJWU). The Tech Rep never even bothered to call back so I only know his name is Andy.......... Please do yourself a favor and get a 3rd Party warranty or take it to a local shop.
1. Best Buy
2455 Monarch DrLaredo, TX 78045
Live customer service at this location is excellent. I was debating on whether to get the latest ipad or a kindle fire and Alex from their computer dept. was outstanding! He was able to provide me with the pros and cons for each device; he even went as far as to show me some of the features--thr…
2. Sam's Club
4810 San Bernardo AveLaredo, TX 78041
From Business: Visit your Laredo Sam's Club. Members enjoy exceptional warehouse club values on superior products and services, including groceries, optical, home furnishings, office supplies, TVs, and more.
5300 San Dario AveLaredo, TX 78041
Repairman was very nice. Replaced my ice maker quick and easy. I have a service agreement so didn't cost me anything. If Juan shows up I know the job is going to be done quickly and correct. Only problem is because we live in an outlying area they only come out once a week. Hard to get an ap…
511 Redford DrLaredo, TX 78045
Mr. Chad S. System was a very complex system with 7 LED TV's with his choice of audio for any one TV the system had not been used in some time and had to get it back to par, we we where on hold trying to talk to tech support about his DVD but the phone was just ther while we where making adjust…
216 Salinas AveLaredo, TX 78040
From Business: LA FABRICA ELECTRONICS is a leading Distributor for All Consumer Electronics. We offer Cellular Phones, Video Game Systems, Digital Cameras, MP3 & MP4 Players, Apple iPods, LCD TV's, Car Audio / Video, Memory Cards AND Much More! LA FABRICA ELECTRONICS es un Distribuidor para todo tipo de electronica. Ofrecemos Celulares, …
24. Sound Connection
5220 San Bernardo AveLaredo, TX 78041
From Business: -SALES-SERVICE-INSTALLATION -CUSTOM DESIGNED MEDIA ROOMS - HOME MULTIROOM AUDIO VIDEO -INDOOR/OUTDOOR SPEAKERS - HOME THEATER FURNITURE -H.D.T.V.-LCD-LED-3D T.V'S -SCREENS; PROJECTORS -SMART REMOTE CONTROLS -SURVEILLANCE SYSTEMS -PREWIRE -RESIDENTIAL/COMMERCIAL
1920 San Bernardo Ave Suite 107Laredo, TX 78040
From Business: Discover the smarter way to get all of the high-end devices you want and the network you need, for less. Visit us today at 1920 San Bernardo Ave in Laredo, or give us a call at (956) 701-3046.
3402 San Bernardo Ave Suite 2Laredo, TX 78040
From Business: Discover the smarter way to get all of the high-end devices you want and the network you need, for less. Visit us today at 3402 San Bernardo Ave in Laredo, or give us a call at (956) 568-8913.
This is the worse service I ever saw!!! I sent my camera to repair on november 8 2012, and until now I didn't receive anything!!! All the time I call them, they say they are going to see what is happening and call me and they never called me back!!! Last time, they said they lost my camera and that they were going to send me a new one and until now I didn't receive anything!!! It was beggining of june!!! Today, I called them again and they said the problem is that I call one or two times per month and that I needed to call everyday!!! What???? I was not supposed even to be calling!!!
Live customer service at this location is excellent. I was debating on whether to get the latest ipad or a kindle fire and Alex from their computer dept. was outstanding! He was able to provide me with the pros and cons for each device; he even went as far as to show me some of the features--through their in-store display. Another young lady by the name of Clarissa was very helpful when it came to pre-ordering information in the game dept. she was able to explain everything in a timely manner and even asked if I had any questions at the end. Overall their customer service was excellent. Not to mention they have people greet you right when you walk in! It's a very lively experience they'll offer to assist you as soon as you walk in--yet not in a pushy manner. Usually I have to bring my daughter along because she's more in tune with the latest technology but when I come to this Best Buy I feel like I'm in good and cable hands. Thank you for the service!