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(337) 474-3030Visit WebsiteMap & Directions3939 Ryan StLake Charles, LA 70605Write a Review

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spagirl12

03/29/2014

Overall
Best so far.

I am new to the area. I am originally from the Houston area. I have been to many spas in the area looking for a place that can accommodate my needs and relax at the same time. I have been seeing Amy for the past year. She does the best job with my brows and my skin has never looked better. I love the staff and look forward to getting more services done.

librarianette

09/28/2009

Overall
Rude

While the services provided here are very nice, the customer service is garbage. If something goes wrong here, don't expect them to make it right. I was planning my wedding and had a make-up trial scheduled. They scheduled me with someone unavailable on my wedding day! I find this out after I've taken off work and paid for a make-up trial. I asked them to make my next make-up trial with the girl who was available for my wedding day free, but they refused, saying I had canceled an appointment previously and they didn't charge me for that time. I didn't feel like a valued customer. I had haircut, eyebrow wax, hairstyle and make-up appointments scheduled with them--plenty of business! They would rather not fix a mistake on their part than keep my business. After this mix-up, they started calling my house every day. I called them back a couple of days later, thinking maybe they wanted to apologize. NO. They said they that since I was "unhappy" with the salon, I had to put a credit card down to keep my wedding day appointments. SO RUDE. First they mess up and then they harass me until I cancel my appointments?? I canceled everything and would never go back there again. I do NOT recommend them to anyone.

Details

Phone: (337) 474-3030

Address: 3939 Ryan St, Lake Charles, LA 70605

Website: http://www.scarboroughssalon.com

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