Carl Burger Dodge Chrysler Jeep RAM World

I had a PCU go bad on my 2005 Grand Cherokee in 2/2014 and their folks performed a replacement (new parts and labor) for $1100.



I paid the premium of their service costs, as I trusted your dealership to do an excellent job-- I always had a great experience with the 3 cars I had purchased from Carl Burger in the late 90s / early 2000s.



After myself and my mechanic spoke to their parts and service people, the following occurred:



1) I was informed I couldn't be sent my receipt, and they couldn't honor it without an original receipt. I dug through my old paperwork and (eventually) found it, and provided it to my local mechanic.



2) After asking how long the warranty is good for, I was informed 2 years. When it was mentioned it was an early 2014 purchase, I was told it was a 1-year warranty.



Now, this ECU/PCU has 4400 miles on it. Not a typo, 4400.



I've been given the runaround all day from their junior level people, passed from one useless droid to another, all denying the ability to do anything about the change in warranty. Seems like no matter who you talk to, they need to contact someone else to find out if they can do it. Now I've got to call the BAR and go through the pain of having the case assessed-- it'll take weeks before this is resolved.



If you take your car there for service, expect the same. Stay away from this place.

When I first started my dealings with Burger's I would have probably given then 8 or 10 stars. Three weeks later I realize they are peopled with you typical car type salespersons, say anything and everything to make the sale, then treat the customer like the proverbial mushroom feed them BS and keep them in the dark. I am still waiting for the DMV's response, the call center has made at least three calls trying to sell me other services, I purchased seven or eight thousand dollars worth of security and piece of mind, and now I have to deal with them for the next six years. Thanks Ralph and all the rest of you. Hope Carl's wife sees this !!!