Rondout Plate & Mirror

If you want to be insulted, this is the place for you! I bought 4 pieces of window glass at Rondout Plate and Mirror. The Guy who cut the glass (beard and ponytail) was nice. However, when I unwrapped the glass at my shop I noticed that one piece of glass had scratches on it. I brought the glass back a few days later hoping to speak to the guy who cut the glass since I misplaced my receipt. I was met by a very rude woman who right off the bat was flustered and damning the workers for not cleaning the glass to make sure there are no scratches. She then went on to ask for my paperwork. I informed her that I misplaced it but I paid with a credit card and I was sure that the guy who cut the glass would remember me since we talked for a few minuets after I bought the glass. At the very least they should have the signed credit card receipt which would show that I was there a few days ago and did in fact buy glass. At this point her attitude escalated into tirade on how "its Not rocket science" and that even Home Depot would ask for a receipt, (Which by the way isn't true, I return items to HD by simply handing them the Credit card that I bought the items with), and there's nothing she could do with out one. She went on basically scalding me like I was a five year old for not having any paperwork, at which point I realized that a $13 piece of glass wasn't worth having to be insulted. So, I simply told her she could keep the scratched glass and I walked out. She of coarse had to have the last word and snidely said "I love you" as I walked out the door.



FYI, There is a glass place down the street, Kingston GlassWorks, that has excellent service and lower prices to boot.

One of the worst business experiences I have had in recent history. I dropped off 2 windows. When I picked them up and got home I realized that they had given me someone else's window (one of the two). I called them immediately to tell them and left a message. They never returned the call. When I finally reached them they said they do not listen to their messages!!



They never found the storm window and had to replace the whole fixture. They did not return calls. It took over a month to schedule them to come and measure. Then they never called me to tell me it was in. When they finally came to install it (after a number of calls on my part) the owner was the installer. He was surly and never once apologized for all the problems, days off of work I had to take to be at the house for the appointment, and the various other issues. I strongly recommend finding another place to work with. The whole process was over 3 months long.



Do business with them at your own risk.