Protex Appliance

Our dishwasher broke 7 weeks ago. We contacted our home warranty company. They contracted Protex Appliance and Repair out of Killeen. 7 weeks. 2 technicians. 4 visits. The dishwasher is now in worse condition than it started in the first place. Please save your time and money and do not use this company! I have contacted our Home Warranty Company and next will be the BBB, but if you have repair issues, make sure you are not using Protex if you want repairs done in a timely fashion or repairs at all.

I've been back & forth with this company for 1 1/2 weeks. I'm an AHS customer and was forced to use Protex when my oven's fan broke; the oven won't operate. I had to call them to get an appointment set 2 days later. The repairman came out, did nothing other than look at the oven, turn it on & open the door. I told him of the error code, & what I'd found out it was after a google search, things I told the receptionist who took my initial call. I paid him $125 in cash. 2 weeks later, I'm still waiting for my oven to be fixed. He ordered the wrong part, which I told him he was doing. The company sent out 2 service techs (1 was extremely rude) who failed to fix my oven- due to having the wrong part. I contacted AHS & Protex to find out what's going on with my part & was given the run around. The owner, Tasha, told me that she's going to have it here by Friday & make me a priority & she understood I've a company of soldiers coming for Thanksgiving who are getting ready to deploy, as well as the fact that I'm a mom with children, I use my oven every day. She told me she'd take care of me. I didn't hear from the company on Fri. I call & see if the part had been delivered. A female said deliveries typically come after 4, if it came she'd put me on the schedule for the next day;with no intention of doing so, because I never got a call & didn't get any info until I called AHS to complain. They had received the part & wanted to schedule a repair for TUES. I hung up with AHS & called Protex to complain. Tasha said they, "Have many customers who are upset & they're a priority." She tried to correct it saying, "They're upset with other companies." I said, "Your priority should be to the customers whom YOU have upset first." I was getting nowhere & realized, no matter how wrong they are, they're going to blow me off, I confirmed the NEW time of tues between 3-5pm & told her I would be filing a complaint with the BBB. I'm disgusted with the customer service they are not providing.

What an amazing business and staff. It's been a very long time since I've seen a business ran with the customer needs in mind and to also provide such excellent, friendly, customer service. Their products were ALL very nice..We bought a washer for my daughter and I have to say in my 59 years, it was one of my best..if your lioking for a good, reasonably priced used appliance, give these people your business, we will. Tasha was so sweet, knowledgeable and helpful.

We bought a washer and dryer set a few days ago, and they work great! Very clean. They did deliver to us in a timely manner and set up both the washer and dryer showed me how they worked. Great company, people, very honest folks definitely recommend them, but they got through washers quick. Good service

I called the number spoke with the owner and within an hour or so he had showed up fixed my fridge and was on his way and I didn't break the bank if repair fee.



Thank you