Bryan's Ace Hardware

The workers here are always friendly and knowledgeable! This Spring we needed to put in a new well pump, the attendant I worked with new exactly what we needed and where it was. And I didn't even expect them to know that kind of stuff! The staff there are suppurb.

This is the worst Ace Hardware that I have ever visited! I'm relatively new to the area, and I have already had several customer service issues with this particular Ace. The first was when I was waiting for my paint to be mixed. All of the other customers were being asked by the attendants if they needed help except me. I was wearing my military camos...and I was shocked! So this is how you treat a veteran! So when I was finally served, I gave the color to the attendant and she said, "I can mix that color for you but I can't guarantee the color!?". WTF! So I asked, " Would it be darker or lighter?". She said, "I can't say until we mix it!?". Then I asked her, " Could you adjust the color after it is mixed? Her response was, "No...we have to follow the formula!" That's very interesting because the last time I bought paint at Walmart, they told me that they could "match any color!"

The next experience was at the key counter. I approached the counter with my keys in hand. The clerk that was there didn't acknowledge me in any way! He didn't even look at me! So I stood there and waited patiently. After two minutes or so I decided that I had had enough. I left. Then when I was about 40 feet away I noticed another staff member go up to the key counter. He then approached me and asked, "Did you want something at the key counter?". I replied," Yes...I did...past tense... I don't anymore!". I then took my business elsewhere.

The last straw was when I purchased several plants. All did well except one. I returned it with the receipt. I can see how they handle complaints now. They asked me to step aside in an attempt to prevent any other customers from hearing what was going on. The Manger of the plant department came over and said, without even looking at my receipt, "There is no warranty for plants." I then asked to speak with the store manager. Bruce came over...didn't even look at my receipt...and told me that "there is no warranty on plants!". I explained that I am a regular customer...that I even purchased my last lawn mower there.". He just reiterated what he had said previously. I asked for the name of the district manager and he said," There is no ditrict manager...I'm one of the owners.". I told him that I intended to write an unsatisfactory review on the internet and he said, " Go ahead!". He then proceeded to follow me to the door...murmuring under his breath, "don't come back". He thought that I wouldn't hear him, but during my military physical the doctor told me that I could "hear better than (I) could see!". The staff here apparently acquired their poor customer service skills from their rude boss! There is another hardware store the same distance from my house. Guess which one I will be using in the future. I'm even seriously considering the idea of returning my new lawn mower...it's still in the box! Please note...I am only reviewing the Bryan's Ace Hardware in Keystone Heights, Florida.

Good store run by good people.Always ready to assist you in whatever you need. It's clean and neat at all times and everything is readily accessible. The sales people are polite, knowledgeable and extremely helpful.

The garden department is well tended and it's easy to find what you need. Any gardening questions are easily and quickly answered. Need something special, they can usually get it for you.

But in your shopping, if you should run into a problem, the management people are generally easy to find and talk to.

all in all, a nice place to shop......