I'm getting married on June 18. I'm a bride on a budget. My dress fits perfect; no need for alterations. However, I wanted a bustle for the reception. I called David's Bridal to get a quote. They wanted $100 and it would take one month for them to complete. RIDICULOUS!! Contacted Finishing Touch and they are only charging me $30 and it will be done in one week.
I'd trust no one else in the Jackson metro area with my alteration needs. Conventional wisdom as it that once soiled a necktie is ruined. I soiled an expensive wool tie the first time I wore it. Was advised at Finishing Touch to have the tie dry cleaned BUT NOT PRESSED, then to return the tie to Finishing Touch if it needed further work. The tie came back from the cleaner looking like new. I've used Finish Touch for years and have always admired their honest, expert professional service and advice.
I wouldn't give them ANY stars because they had the WORST customer service I've ever experienced. I made an appointment as a mother of the bride to find a dress for myself after having just spent a small fortune on my daughters gown. No one helped me at all. I had pics saved from their website and was told to find them on my own. I got no assistance from anyone. I contacted the corporate office and got no response from them either. Would never recommend them! All employees in the store are rude and corporate doesn't seem to care either.
I took my daughter's ballet costume here. It needed very minor alterations (if any) & the seamstress took up the slack in the shoulders. Within five minutes, we were done. They have great customer service and made us feel extremely welcomed. I have found a permanent alternation shop now!
The people herie were wonderful!!! After having a horrific experience at the Hattiesburg location, they made my dress shopping experience a breeze. You can feel the love as soon as you enter the store and they are very eager to assist you with any and everything!! i chose the first dress I tried on and they made me feel like i was Miss America!!!
I had a bridesmaid dress that did not fit anywhere! After snaps, hooks, and alterations,my dress looked perfect! Finishing Touch did an excellent job working with me to make the dress look fabulous on me! I am excited about wearing my dress in the wedding! I DEFINITELY recommend choosing Finishing Touch because they will make it right! I wish I could share a before and after picture! Thank you Finishing Touch!
I have always had a great experience in David's Bridal. My consultant was very patient with me. She found exactly what I wanted. I did not have a big group with me so she made up for it. She even hid my dress because I did not have the deposit at the time. She was clear to let me know that the dress can be discontinued at any time. All of the ladies even on a Saturday were very awesome.
I went in the store in January to look for my wedding dress, the lady that helped me was very nice but the in store selection was terrible! I wanted a fit and flare gown, apparently they don't have any! Or I just didn't get to try any on! I choose a dress I didn't love because they didn't have anything for me to try on, I could order what I wanted online but I didn't want to spend $800 and not like the way it looked. My dress was supposed to be in about March 1st, on February 6th I got a call to set up an alterations appointment. I wasn't even called to be told my dress was in! I didn't receive the email that it was in until the 11th. Yesterday February 13, 2014 I went to pick up my dress...They brought me the wrong dress. I told them it wasn't mine and they acted as if that happened all the time "someone tagged it wrong" so anyone could have walked out with my dress. Not looking at it to make sure it was there's! Then when I tried my dress on, I had the employee zip my dress, HER JOB I believe, she popped my zipper!! She then looks at my friend and says "that's why you wanted me to zip it, you know it was gonna pop" we didn't think the zipper would just pop! Any one with common sense wouldn't try to force the zipper! The employee then disappeared as get out if the dress. I go to the front desk and the other lady who I believe to be a manager asked if I was ready to sign my dress out. I told her no the employee barraca I believe was her name popped my zipper, the manager then rudely asks why did it not fit? As she snatches my dress over the counter!! She calls Barraca to the desk to ask her what happened she again tries to blame my friend WHO DID NOT ZIP THE DRESS! She then tries to get me to reorder my dress, and tells me it will be here before my wedding but she can't tell me when. May be the day before, my wedding is in 5weeks I can't do that! So she takes me to the alterations lady THE NICEST,SWEETEST EMPLOYEE THE STORE HAS!! She fixed my zipper, and my dress fit! She had no issues zipping it,before or after the repair! I do not recommend going to this store if you want good service! I will never spend another fine in this store!!