Overall happy with the vehicle we bought but the service absolutely sucks! My husband and I bought a 2016 Jeep Grand Cherokee. We paid in full with cash, yet they still ran our credit, which seemed sketchy and completely unnecessary. They also have outdated processes- made us write a check to “hold” the vehicle, even though we were there with cash to buy that day. When I questioned why I would have to basically waste a check, I got attitude from the salesman, Mason. On top of this, it took forever to get the title, our temporary tag almost expired and we were scrambling to get it in time. They had written the wrong information on the title, too. The vehicle only came with one key. I’m glad we got the vehicle we were searching for, but next time I’ll pay a little extra for 5 star service.
I was sold a car without a title and now its been 6 weeks and they cant tell me why they don't have it or when to expect it. The owner rarely responds to my texts and never answers my calls. I am filing a report to State of Missouri as I type this. I gave them the benefit of the doubt but now I have a car I cant license and they keep ignoring my calls. Id be more patient if they communicated more information and tried to make things right but its just ignoring my calls and waiting. I did finally get him to say hes having a hard time getting title from bank....which begs the question, why did you sell the car without it?
Wow these guys took great care of my car! Manager was friendly and Mechanic was great!!! Bring my car here anytime!
I purchased a Jeep Patriot from the dealership in July of 2016 and the sales team was obviously very motivated to make a sale. After the sale I found that I had to track folks down for scheduling after market part installation, title and and everything else. I never received a single follow up call even after expressing my displeasure and frustration. The title paperwork was given to me two days before my temporary tag expired and at that I had to call the dealership constantly to inquire, had I not done this the installation of aftermarket parts that were paid for and the title would never have been taken care of. Totally unacceptable! I've never received worse service than I have at Landmark Dodge on Noland Rd. There are better dealerships to do business with, don't waste your time with this one. I like the vehicle but that dealership is just terrible.
They are great until you have a problem. Have 15,000 miles now on 2015 Sorento. A tire developed a buldge. Needs replaced. They said it is not covered even prorated. Another car they misdiagnosed and replaced something that did not need it. Ended up paying for both bad part and good part. And paint came off a door handle with a blue paint underneath. Bought this car there new. They said the car had been previously wrecked. I never wrecked my new car. So I must have bought a new car from them that had been previously wrecked. They are only as good as their service which is extremely poor. I won't buy again from them. So although I really like the KIA's as I have bought two now from them, there is not one close by other than Bob Sight. So I guess KIA is now out of the picture as well.
My husband and I came here to buy a 2015 Jeep GC we saw online. We had done all of our research and showed up to buy with a trade-in. I never look forward to buying a new car and only do so every 10 years, so I was dreading coming in. But we ended up working with Bob Lackland and he was an AMAZING Salesman to work with! I even hate to use the word "Salesman" because that can sometimes come with a negative connotation. He was very honest and up front with us. He could easily read our queues and understood what we were in the market for so he did not push us in any direction we weren't headed towards. He made the experience very comfortable and we felt like we got an extremely fair deal for both the new Jeep and our trade-in. He also educated us on some of the details of their cars so that was helpful. Bob even went so far as to explain to us how to get better mileage out of our car on our own when we leave the lot! He was very attentive the entire experience. As with all car-buying experiences, you should do your research so when you come into any dealership you know what rates you should qualify for, what the price range is for your trade-in, etc. If you do that and you're paired up with a great Salesman to work with, like Bob, then the experience is easy-peasy! I would definitely come back here again and work with him, and I would feel very comfortable referring him to others! Thank you, Bob and the rest of the team at Landmark for our awesome new SUV!
Marie Oliver is amazing!! Worked her booty off to get me into my dream truck!!!
Had a good time getting a new car! I will enjoy this lovely new car.
I have Gieco and they guarantee cable dalmer, so they said.but I would like to know why!! I had it taken there after my 17 yr old son had accidents. One in Feb. other July 4th. They didn't fix the gas cover when I got there even though I asked them that before I had someone drive me there. So after 2nd accident I asked them to fix it and when I went back again it was again not fixed. I realized that when I went to get gas. I had to have someone open door while I pulled lever So I drove back 2 wks later and they worked on it and again said it was repaired. Can you believe I didn't check it before I left!!! They tried to rig it and just bent something behind cover and It was almost impossible to open! You can imagine my frustration! The time and gas I spent was around 80.00. I talked to management and they said they would compensate me for my time and gas on 2 cars and now 3 trips. I asked for a free detail and they agreed but what they did was a job a 10 yr old would do! I didn't know they did a detail on all cars but over heard someone telling another customer that. They had not even touch the car the first accident. It was exactly the way it was when brought there by tow company! I went to the top and I was told they weren't going to do anything! I was shocked! Gieco did not back up there guarantee either! If I didn't get such great rates I would drop them in a heart beat! What I expected was a detail that we all consider that word to mean! They could have driven it a mile away to the new & used sales store and had a proper detail done with an expert after all that had happened to me! Unbelievable! 4 trips at 45 mins one way for them to finally put a new gas assembly and cover in car and never do a detail or comp me in any way! Stay a way!
Don't take your vehicle here. They do terrible unsatisfactory work. Cant match paint then say it will fade. Um paint isn't supposed to fade? . They damage your property in their care and say it's not their fault. This place isn't professional guys.