Santhoff Plumbing Company

I was referred to Santhoff by my realtor when we recently purchased this home. She spoke very highly of the company so I thought I would give them a try. I checked them out on the Better Business Bureau's website and see they have an a+ rating with the BBB. That said alot to me!!!
I too, was very impressed with the level of service and caring I received from everyone I interacted with at Santhoff. The staff was very knowledgable and the prices were very competive with other bids I had gotten. The work was done in a timely manner and I was shocked when they actually put the items back under my sink then swept and cleaned up my floor after the work was done!!! It looked cleaner than it did before I called them. The plumbers are licenced, insured and even have drug tests and background checks done on them. I would HIGHLY recommend them to all my friends and family! They are an A+ plumber in my book too!

We called Santhoff Plumbing on Thanksgiving morning for a clogged kitchen drain. A plumber responded within minutes, and before he came out, he gave me the holiday weekend rate, which i appreciated. He arrived within 15 or 20 minutes, repaired the clog quickly, and charged me exactly what he quoted over the phone. He was very experienced, courteous, and professional. We were very impressed with the service we received on a holiday weekend. We have used Santhoff for years, and are never disappointed.

Joe/James

We are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way Mac and Jimmy conducted business while in our home. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.

This is a great company and they know how to treat their clients. I had an issue with my upstairs bathroom and I had someone at my home in less than thirty minutes. I was very surprised to see how fast they respond and how helpful Mac was. Mac took the time to let me know what was wrong and addressed all my concerns. He even took the time to look at my faucets in the bathroom and correct the water flow. Excellent people!

MANUEL AND HIS PARTNER HAVE INSTALLED 2 HANDICAPPED COMMODES FOR ME. THEY WERE HONEST ABOUT MY NEEDS, EFFICIENT, AND TOTALLY CLEANED UP ....EVEN MOPPING THE FLOOR WHEN FINISHED. I CALLED AND REQUESTED THEM WHEN I HAD THE SECOND COMMODE INSTALLED. TODAY THEY ARE INSTALLING A NEW HOT WATER HEATER FOR ME. THEY ARE PATIENT AND RESPECTFUL. I ACTUALLY ENJOY HAVING THEM IN MY HOME. I HIGHLY RECCOMMEND THEM TO OTHERS.!!!!!!!!!!!!!!!!!2/7/11: today I am adding to my previous review. Max came out when I panicked the day of our bad freeze last week. I had a pipe in my back patio that was spewing out water ..the bac k was flooded...seems, the freeze broke something in the sprinkler system backflow. Max was here within 20 min. of my call..he even called to say he was on his way. He took care of it and then checked my entire outside pipes for me as I am handicapped and unable to do that just now. This is such a good company...do not hesitate to call them.

Early this summer my hot water heater, inconveniently situated in my attic, died. I called 4 plumbers to get ideas and estimates as to what to do about replacing, and of the 4, only Mark at Santhoff Plumbing gave me a reasonable estimate and quick timeline to get a new heater installed. As it turned out, he is a really smart expert plumber who was able to re-route my hot water heater into the utility room. He did the work really fast and he apparently put in a good heater because recently during Hurricane Ike we didn't have power for days but we did have hot water for about 4 days. I'll call Santhoff again.

An estimator, Scott, came to our house at the scheduled time and gave us an estimate on everything except one item. He promised to call back with that cost so that we would know a total for the job. He never called back. I called the company to follow up and was told that they would pass the message to Scott. Nothing. We paid $25 for the estimate - guess it was worth it to know that they wouldn't provide customer service. We'll be looking elsewhere for another estimate. Sigh.

I am in the real estate business, therfore, I encounter multiple plumbing issues on a daily basis. I started using Santhoff over a year ago because the two other companies I was using at the time were lacking experince to assist me with one of my rental properties.
I was referred by a friend, called them up, made an appointment and they were QUICK to help me out. The guys were very knowledgeable and I felt like he had a genuine interest in helping me understand what was going on and getting the issue resolved right the first time. I also found their prices to be very resonable for the knowledge they brought along with them.
I will never call another company and would recommend them to anyone looking for a knowledgeable, on-time, HONEST, legitimate plumber

Santhoff has been a great plumber and I have been using them since 2002. I have recommended them to many people. This year was not a good year however. They did a hot water heater installation in my attic and put a overflow pan that was smaller than the heater, and they stepped through the ceiling. They did come back and put in a larger pan and sent someone out to do the ceiling repair.

They placed the overflow pipe in the middle of the exterior wall which the homeowners association said was not ok. I was never told that they were going to place a pipe down the exterior wall. When I called and asked for them to move the pipe to align with the down gutter they were going to charge me $175 to make the change. So, now I am not sure if I will ever use them again or recommend them to friends. I feel that Santhoff should have explained the details of what they were going to do so that I could have avoided this issue.