my doctor ordered a prescription from this pharmacy and I received a call from "KIMBERLY" stated that i have to pay $25 co-pay. A few days later, I received a letter from my insurance stating that my prescription is covered. I called my insurance and asked about the $25 co-pay, and I was told it's correct. I called Kimberly again and before I can even tell her that I spoke to my insurance, she said "this is medicine is with thousands of dollars and all you have to pay is $25" What does the amount of the medicine have anything to do with me? She is just very unprofessional. I was at the bank on speaker when she said that and all the people around me looked at me a if I can not afford to pay $25. I was embarrassed and I said I will call her back when I get home. Called her back and totally denied the conversation and asked to speak to the supervisor Richard Collins. I was explaining to him what happened and all he can say is do you want to order the medicine. Unprofessional as well. I will call my provider and ask not to order from this pharmacy again! I will also post this on trip advisor. If I can give them zero stars, I would! BEWARE!!! VERY UNPROFESSIONAL PEOPLE!
Given 2 types of generic drugs of the same prescription.. Totally confused pills were different shape and sizes.
Pharmacy switched my medication without notice causing lapse in my treatment and a mess with my insurance company