What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
1190 Lenoir Rhyne Blvd SEHickory, NC 28602
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
118 Catawba Valley BlvdHickory, NC 28602
From Business: Using the latest technologies and computer diagnostics, our trained technicians will keep your vehicle running strong with our maintenance services. We do it all …
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
John Wooten Auto is where I take my car for repairs. I have used this service several times and I' am always pleased with the service. The last car repair was on my 2006 Lexus. I asked for a quote to replace the water pump and engine seals under behind the water pump. The quote was reasonable, and after the repairs the bill was less than the quoted price. I highly recommend them.Thanks John Wooten!
Best to schedule an apmt, but not necessary. They are under new management and things have gotten a lot better. They offer a rd hazzard warranty that's comoletely worth it if you're planning on going out of town at any time, because you can go to any of there locations or partner lications and have it honored. They offer really top of the line tires at competitive prices. These guys were really nice and knew what they were doing. People complain in other revuews because if the wait. But I'd rather have my car worked on well, then have some idiot rush. I had a quick tire chamge once somewhere else and 3 days later my tire blew an hour from home because they put it on wrong. Take the time to have it done right and have them check your car out for other stuff. They do it for free. At least I know my car is safe now and I can take my kids to the beach this summer without worry. Def recommend.
Great service. Honorable and honest proprietor. Same day service if at all possible. Best chance is to call ahead or stop by and get a quote/make an appointment.
Can't recoment this place to anyone. A day after I got new tires put in one of my tires kept going flat. Took it back there and there was a crack in one of my wheels. They said it was probably there before I had the new tires put in. And that I can't prove they cracked the wheel. Now 5 months later after getting the wheel welded the crack has gotten bigger and I have to replace the wheel. I look at the other rear wheel that has a sticker left on it and realize they have put the wrong tire on the wrong wheel. And put the front wheel on the rear. My suv has different size wheels/tire for front and rear. Thanks NTB for getting this all wrong. The wheel will cost me $300 and I had spent $150 to weld it.
I had an "oil change" done recently, only they drained the oil but didn't replace it, nor did they change the filter. My car was stranded on the side of the road a few weeks later and now needs a new engine. Their reply? You can't prove it and your car had a Napa oil filter in it like we use. Hello? A million shops across America use the same oil filter. My car has been inspected and shows no oil leaks but they claim I must have burned all my oil out in 1k miles. The dealership plainly says it's NTB's fault. Come on! We all make mistakes but do the honest thing and admit to it! You didn't do your job and messed up my car so fix it!!
Excellent...in car care and customer service...
No good charges to much paid 900 car still not fixed they wanna charge me more money now had my car for over 2 weeks for something small call around see the difference in pricing and hell tell u one price when u come to pick up car he charges more than said
It was very Pleasant, they gave me a very Cheap price and the work was excellent
Don't take your car there. took my car there for a alternator labor day. when i took my car in it was driving great as usual. they put on a alternator cost me $ 220.00, said my car was ready to go. when I picked up my car it was jerking and shaking and skipping in the motor.check engine light was steady blinking on and off.. I took it right back and they told me I needed spark plugs. so they changed my spark plugs and that cost me another $ 149.00. it was still doing the same thing so they said I needed to change the coil pack, another $ 72.00. called me and told it was fixed for sure this time. went to pick it up still shaking and skipping and engine light still coming on and off. they were going to check it again, because by this time Im losing it.finally they called and said the mechanic called a friend and he said i would need to replace all my coil packs which there was 5 more of them. another 3 or 4 hundred dollors. I told them to just leave my car alone and I will pick it up.If they have to call someone to ask how to fix a car they aren&amp;amp;quot;t very certified. tomorrow i have a appointment at the chevorolet place for a diagnostic test. my car is barely running, making noises and has no power. another $ 100.00 for the test to see what happened to my car. I definetly will never take my car back there again, and definetly do not recommend them to work on somebodys car. the reason i took my car there was I read the reviews other people left here. I paid them over $ 400.00 to mess up my car!!!!!!!!!!!!!!! . This is response to the person refering to the fact that I must not take care of my car. well you are right , up untill a few months ago my husband took care of my car ,and yes he kept the plugs changed and oil changed and what ever it needed. I never changed plugs or oil or ever worried about it. But now my Husband is in Afganistan trying to help keep you safe , so you can sit back here and talk trash to me. you don't know anything about my car, how it is taken care of and you certainly don't know anything about my experience with this company, so untill you know as much about it as i do, you should keep your comments about me to your self. Sir And by the way my husband is a certified mechanic , who is working on military vehicles right now in Afganistan!!!
This is in response to cherokeelady21. It sounded like you were implying that they messed up your spark plugs when they changed your alternator. 1) the alternator has nothing to do with spark pluggs...when was the last time you had them changed? 2) some cars require the coil pacs to be changed when you replace the spark pluggs, otherwise you will run into more problems. As for your comment on the mechanics.....there are so many makes and models of vehicles around that it is impossible to know everything about every vehicle, sometimes you have to rely on an outside source to confirm on what is thought to be. My family and I have been taking our vehicles there for years and are very pleased with the work they do. Yes, every now and then it takes a little more to fix than what someone who doesn't know cars would think, but its something called troubleshooting. Look it up. And last of all, if you don't take care of your car, which is what i believe happened in your case, this is what will happen. I hope you learn from your mistake ma'am.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.