Great friendly organized staff. When you stop in to pick something up it's right there and ready. Dr. Arora is awesome. Explains everything in detail and never makes you feel rushed. I had a follow up visit wearing my trial contacts and she made a few small adjustments to the prescription before placing actual order. Nobody had ever done that before. Dr Arora is really up on the latest stuff too. Coolest thing was getting my retina photographed. No dilation!