Admis, Lily's Bridal has honored the "deals" that met the packages that were always offered at Lily's Bridal. You did not meet the qualifications of either the gold or silver package at that time. As the manager of the store stated if you can provide any information in writing from Lily's Bridal with your "discount" information we would honor what was offered to you. You were not able to provide any documentation, so we followed our normal policies. If the former employee you offered something outside of the gold or silver package she did so with out authorization from anyone at Lily's Bridal. Tuxedo information. It is sent over via our online form and the reason there was confusion was due to the lack of information on the form. He did not provide the bride's name so there was no way to know it was you to contact. If the proper information is not on the form we can only do so much.