Progressive Telephone Systems & Communications Inc

Referred to Progressive Telephone Systems & Communications by Comcast technician who was helping me setup my home office to work from home. Called and spoke to Andrea on 10/24/19 and explained the nature of my request (installing wired internet connection for home office). It was explained to me that they do not do residential work, but they could do this work since it was an extension of my work for Kaiser Permanente. Appointment was set for 12/13/19 for which I took a vacation day to meet technician onsite to discuss the project. Come 12/13/19 and past appointment time, no technician. Called and spoke with another lady and learned that they had decided not to show, that working from home in an official capacity did not meet business requirements. So instead of calling me, I wasted vacation day, wasted 2 months of time, and now must scramble to find another company who can get the work done over the next month.

They claimed "miscommunication", but I was very clear on the nature of my request, that I was an employee of Kaiser Permanente set to begin working from home in an official capacity. At the very least, they could have called, explained their initial error in agreeing to the work and canceled appointment so that I did not waste my time, my vacation day, and now left with my ability to work from home in jeopardy.