Warner Vista Animal Hospital

MY DOG DIED AFTER A ROUTINE DENTAL CLEANING AT WARNER VISTA ANIMAL HOSPITAL. I will try to make a tragic story as short as possible. Preliminary blood work prior to cleaning reflected a lower-than-normal white blood cell count probably due to an allergy medicine prescribed by Dr. Carr. I was not informed and the office proceeded with the dental cleaning. That night she was quite ill and I returned to the office the next morning where it was explained to me that there are “diva dogs” that take a longer time to recover from anesthesia and to force her to get some exercise. (She could not even walk!!) Her condition worsened. The following morning I rushed her to Emergency Animal Clinic where they tried valiantly to save her life. $2500 and later that night, my precious girl was gone. They explained that she must have aspirated during her dental procedure and because of her low white blood cell count and no antibiotics, she was not able to fight off any infection and it quickly turned into sepsis. Now I do not know what caused her to aspirate during the dental cleaning but I do know that because of Warner Vista’s procedures and Dr. Carr’s negligence, my beloved dog is gone. I received no condolences from Warner Vista and they have refused to pay for the medical bills.

PLEASE READ THIS BEFORE DECIDING WHETHER TO VISIT.



We first started going to warner vista after we adopted our dog a year ago. The service was ok, never great, but never bad. So we kept returning. On a saturday morning I called in to get my dog seen as he was showing some alarming signs he was very sick. Warner Vista was not able to accommodate the request and suggested i go to an emergency animal hospital or wait til Monday. I then called Caring Hearts Animal Clinic, from a friends recommendation, and they made space for him that day. He tested positive for Parvo even though he had been vaccinated at Warner Vista. Caring Hearts treated him that day outpatient as inpatient was very expensive. Caring Hearts also suggested that i get in contact with Warner Vista so they could call the vaccine manufacturer as the Manufacturers have guarantees and will cover the costs if our dog meets the criteria. Warner Vista was closed til Monday. Sunday Caring Hearts opened 730 am for our dog's outpatient treatment even though they were closed. They opened before opening hrs on Monday for the same thing. At 8am monday i called Warner Vista explaining my dog has parvo, he was vaccinated there and i need them to call the manufacturer to see if they would cover the expenses. The lady said Denise is out of the office and she does that. I inquired if there is anyone else at the office that could call and inquire and she said no. Tuesday morning Caring Hearts opened before hours again! for outpatient treatment. 8am tuesday i call in again to Warner Vista to make sure Denise contacts the manufacturer. The lady said Denise doesn't come in til 2pm and she will call me right away. I did not hear from Warner Vista again til a week later. I called Caring Hearts right after this on the tuesday and they were in shock. They went ahead and got in contact with the manufacturer, even though they have no relationship with them and use a different brand vaccine, and within 2 hrs they and agreed to cover the expenses. Tuesday at lunch i took my dogs in for inpatient treatment at caring hearts. By the next Monday at 4 pm (7 days later)! i got a call from Denise at Warner Vista asking for information to contact Merial the vaccine manufacturer. I hung up in shock. We had said goodbye to our dog the night before because it did not look like he would make it. Fortunately, he did, he didn't eat or drink for 12 whole days and by wednesday, after 13 days of being sick, 12 days of treatment (9 inpatient) he came home. I know that without that inpatient treatment he would be dead, and we would not have been able to provide that, not knowing the costs would be covered.



My dog would have been dead if i had waited for Warner Vista, Caring Hearts Animal Clinic not only saved my dog, they took the initiative when Warner Vista failed miserably, and also told us that when and if we reach the $5000 limit the vaccine manufacturer will cover, they (Caring Hearts) will cover any costs after the $5000.



I really hope you read this and do not take your dog to Warner Vista. And to top this review off, our friends dog that was vaccinated at Warner Vista also got parvo. Just something to think about.

I can always count on the doctors at Warner Vista Animal Hospital. They often get me in same day when there is a serious issue with one of my dogs. I never have to worry about being charged too much or for unnecessary things. They are up front about the costs, what is crucial vs. might be a good idea vs. not needed. My dogs have seen all of the doctors at one time or another, and I recommend them all. I love that I can get medications from that office as well. I would continue to use Warner Vista Animal Hospital even if I moved.

The vets are okay, one of them is even good, but the front office staff lacks compassion, sensitivity, and oh yeah, tact.