Criswell Nissan

Between Swann, Marcio, and Randy, I never could have imagined a more pleasing purchase despite what one often expects in making such a big purchase. I should add that Kristie in Finance was equally patient.

Kwame really knew this new car inside out unlike another salesman at a different dealer who had to look stuff up.

Thank you for working together what a big difference it makes.

Eric Konan, was friendly and honest about the pros and cons of the various styles.

In the end my family decided to purchase 2 new cars (altima and sentra) at excellent prices.

Everyone was very nice, especially Kwame and Krystie. I like that we were given straight answers.

Dante was able to answer the questions we had and we've got what we needed quick.

My overall experience with Criswell was great.

Very friendly, didn't badger us into buying the vehicle, kept in contact an gave us constant updates when new vehicles came in. Overall Eric was excellent !

I am very happy with my used car purchase. Eric Konan was my salesman and he is very knowledgeable. When I met Eric and described the used car I was looking for. He was professional, friendly and most of all knowledgeable.

Thank you so much Eric, for the vehicle and your professionalism made my day and my family very happy.

I WAS EXSTREMELY SATISFIED. I WENT INTO THE DEALER WITH THE INTENTION OF JUST GETTING MY 2006 MURANO APPRAISED AND GET AN ESTIMATE ON A NEW CAR. WHEN I CAME, I ASKED FOR LUC. THEY PAGED HIM AND HE CAME TO GREET ME IMMEDIATELY. LUC INTRODUCED ME TO KWAME AND SAID THAT HE WOULD ASSIST ME. I TOLD KWAME I JUST WANTED TO GET MY CAR APPRAISED AND SEE IF I COULD GET A NEWER CAR. I ASKED HIM IF HE COULD MAKE IT HAPPEN. KWAME SAID THAT HE WOULD DO EVERYTHING HE COULD. KWAME THEN GOT MY CAR APPRAISED AND HAD ME FILL OUT AN APPLICATION. AFTER, GETTING THE AMOUNT THAT I OWED ON MY CAR HE SAID THAT I REALLY NEEDED TO GET OUT THE CAR BECAUSE IT WAS VALUED LESS THAN I OWED. HE SAID THAT HE COULD HELP ME GET INTO SOMETHING THAT I WOULDN'T BE UPSIDE DOWN IN. I TOLD HIM THAT MY CAR IS FULLY LOADED AND I WOULD ONLY TRADE IT IN FOR A CAR THAT IS FULLY LOADED AS WELL. I ASKED TO SEE THE 2012 MURANO SL AWD, HE SHOWED ME THE CAR IT WAS BEAUTIFUL. THEN CAME THE HARD PART, HE GAVE THE APPLICATION TO MIKE TO SEE WHAT THEY COULD DO FOR ME. MIKE SAID THAT I COULD GET INTO THE CAR BUT THE PAYMENTS WOULD BE ABOUT $900 A MONTH. I TOLD KWAME THAT WAS OUT OF MY PRICE RANGE. KWAME SUGGESTED I LOOK AT A ALTIMA. I SAID I ONLY WAS INTERESTED IN SUV'S. KWAME THEN SUGGESTED A ROUGE. I WASN'T REAL FAMILAR WITH THE ROUGE. KWAME THEN SHOWED ME A FULLY LOADED 2012 ROUGE. AFTER TEST DRIVING THE ROUGE I WAS PLEASED AND WAS READY TO SIGN MY LIFE AWAY.I TOLD KWAME TO ASK MIKE WHAT HE COULD DO FOR ME. KWAME CAME BACK AND SAID I WAS APPROVED AND IT THE PAYMENTS WOULD BE IN MY RANGE AND I WOULD NOT BE UPSIDE DOWN ANYMORE. KWAME THEN TOOK ME INTO KRYSTIE'S OFFICE TO DISCUSS THE DETAILS. AFTER TALKING TO KRYSTIE MY DOWN PAYMENT WENT DOWN FROM $2500 - $2000 AND MY MONTHLY PAYMENT WENT DOWN BY $3 (YIPPEE). KWAME HAD THE ROUGE DETAILED AND MY LICSENCE PLATES PUT ON MY NEW CAR. HE THEN SHOWED ME HOW TO USED ALL MY NEW GADGETS AND GOT ME ON MY WAY. IN CLOSING I WOULD LIKE TO SAY THAT IN ALL OF MY EXPERIENCES IN CAR DEALERSHIPS, THIS WAS BY FAR MY BEST. THE STAFF WAS EXTREMELY KNOWLEDGABLE, HELPFUL AND FRIENDLY. FROM THE MOMENT I CAME IN I FELT AT HOME.

Eric Konan was an excellent sales person, easy to talk to very helpful and friendly. I just purchased a 2004 ford exployer for a great price. If I am in the market of buying another car or know a friend who's looking to buy a car I am going to send them to Eric Konan at Criswell Nissan in Germantown

I'd like to thank Kwame Otchere for the excellent service he provided me and my wife today. We came into your dealership today rattled and emotionally drained due to a potentially fatal accident we experienced earlier this morning. Mr Otchere was patient, understanding and kind as we made preparations to purchase a new vehicle. His professionalism and ability to get to the bottom of the situation and address our needs quickly exceeded our expectations.

Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Criswell Nissan in Germantown for years to come.Additionally, please convey our heartfelt appreciation to the Finance/Business Manager. Her kindness, patience and sense of humor made the financing process easier and served to put a brighter face on the bad morning we had.

Sincerely,

Jane and Dwight Bradley

My car buying experience at Criswell Nissan actually allowed me to put the word "enjoyable" back into my vocabulary for this process. From the moment I walked in the door I knew I was in for a pleasant experience. Swann Kim definitely understands how a professionally run sales floor can give a prospective customer confidence in their decision to visit Criswell. My salesperson, Kwame Otchere, was terrific. His knowledge of the product and his patience as I test drove several different models was appreciated. I was ever given the feeling that I was being rushed or that he needed to be anywhere but helping me. When it came time to complete my deal, the finance manager worked hard to secure me the best rate possible, and Krystie Zhang made the closing paperwork easy to understand while not trying to pack on extras that other dealers have bombarded me with in the past.

I also take this a good sign that Nissan believes its cars are manufactured well enough that they don't need all the "extras." I was so pleased with my experience, that when I informed my daughter that I had found a Nissan dealership that I would highly recommend, she went to talk to them the next day and a day later ended up with the car she had been hoping that could find for her. I can recommend this Nissan dealership without any hesitation.

Direct, respectful and willing to work with you for a mutually beneficial result. I would recommend this team to my friends. I appreciated Gary’s approach and collaboration immensely.

Great place! Friendly staff! Excellent prices! I Had the pleasure of working with David Emani. He was very helpful and worked very hard to get me a great deal!I also dealt Eric Konan and Krystie Zhang who made my purchase very smooth and not stressful. I recommed this dealer to anyone trying to find a vehicle at a great price and wants to feel confident in their purchase! I will spread the word!