Comfort Wizards Heating & Air Conditioning

Comfort Wizards took care of my Preventative Maintenance, and they have been great. They arrived when they promised they would and they already have us on the schedule for our next maintenance check. I would recommend them to anyone......

My family has gone 3 1/2 weeks without air waiting on this company to come out. We only called this company because we had signed an air contract from a previous cleaning we had done that garanteed the work for a year and as bad as times are now we do not have the money to pay someone else to come out. My husband called to confirm that they were coming and they said there had been a scheduling error and it would be another week!! I guess they have never heard of a Sub Contractor!!!! Meanwhile we are hot and miserable. We will never use this company again and will file a complaint and let all of our friends & family not to use this company.

We were scheduled with them through our home warranty company. They told us we needed to have our air turned off (this was in 100 degree heat). I am understanding of this, but not when they canceled on us two days in a row. After the first cancellation we were told that they could not give us a first thing in the morning appointment. So I went to work early knowing that I would have to leave work early. They called me shortly after I arrived at work telling me that the technician was on the way and would be there in 45 minutes (first thing in the morning). Two and 1/2 hours later I'm still waiting. I call and they tell me that the technician has just resigned that morning. Somewhere after the time he called me he resigned? I don't buy it. Something is up with this company. I asked why they didn't bother to call me and they stated that they turned the notice into the warranty company and it was up to them to inform me. Meanwhile - I miss work waiting on them to show up! This is customer service at its worst!