CVS Pharmacy

Horrible customer service! When we got there, we went to the cosmetics section. As we were looking for pigments, the loudspeaker comes on and says, "Security check in cosmetics". We're the only ones there. Then an employee walks up and asks us,"can I help you folks with anything?". After we told the employee twice no thank you, he proceeded to ask another employee to ask us the same thing. Feeling like common criminals, we left the store and as were leaving, the male employee moves the see through partition just to see closer if we were stealing. I dont steal and there are more discreet ways to ensure loss prevention. I felt like I was severely disrespected and humiliated because other people were in the store and they weren't being "security watched". Im never shopping there again!

Today I called the CVS pharamacy on 61st Street in Galveston, to refill some of my prescriptions. When the automated recording sent my call to a pharmacist, the pharmacist picked up the phone asking what I needed. I told her that I needed some prescriptions filled but that the automated recording was having trouble with finding them. She then asked me the rx numbers, and as I was giving them to her she interrupted me and told me "that's too many digits" then put me on hold without any warning. I waited patiently for five minutes before hanging up and trying again. When I called back, the woman answered immediately asking me to hold. She had me on hold for 6 minutes. When she picked the phone back up, she said "CVS pharmacy, how can I help you?" I started to reply to her "I need some pres.." then she interrupted me, and in a very rude and impatient told told me "CVS pharmacy! How can I help you?" I was shocked at the rudeness of her interrupting me then giving me that tone.. I waited one second to make sure she was done interrupting me, then I started to reply to her again "I need some.." then AGAIN she rudely interrupted me in a rude and impatient tone "CVS PHARMACY!! How can I help you?"



Also, last time I picked up my prescriptions from here I had gone in the drive through. There were only 2 cars in front of me, but it took 20 minutes from when we got there for the pharmacist woman to get to us. When she finally did, she told me that she was running behind and that it would take several minutes for her to get my prescription ready (which was due to be ready for pick up just an hour before arriving). I told her "That's fine, we can wait." At this point, 3 other vehicles pulled up behind me. She looked out the window, then told me "If you could, just drive back around to the end of the line while I get your prescription ready." What?? After her taking 10 minutes minimum with the people that were in front of me, are you serious? So we kindly told her "We have been waiting a long time as it is, we do not wish to give up our spot just to wait a lot longer." The pharmacist then rolled her eyes, and walked away. Five minutes later she handed us my prescription.



I do NOT recommend this location for ANY pharmacy needs.