Our family was visiting us in Atlanta, and were headed back to Rochester, NY today. We arrived an hour early for the first bus at 11:50am in Gainesville. The pickup location was a rundown gas station, with no direction on what to do, but luckily other travelers ended up all helping each other on what to do. Then the bus arrives 35min late, and even the gas station attendant tells us this bus is always late and normal. At his point, we're worried we'll miss out connecting bus from Atlanta to We end up arriving at the Atlanta Greyhound Station late, and run off the bus to customer service to ask where to go, what to do. They tell us to go to line D. We were 2nd in line when the his finally starts to board. Then, the security person looks at our luggage and mutters under his breath, "there's nothing I can do with these, there's no tags".Security guy yells to go to customer service for tags. We go back and wait in line for another 20 mins for tags. Meanwhile, people at the desk are disrespecting people left and right. One attendant told an elderly couple they were going to teach them the ABC's so they knew what line to get into!Get tags on luggage finally, to get back to the bus that is starting to drive away. Run along side the bus yelling for them to stop, bus driver looks at me, looks away, and then keeps driving. People at customer service desk in Atlanta reschedule trip for 1:15am Saturday. We see the majority of other greyhound travelers missing their busses as well, having to stay there for days for new routes, and the employees seemed to almost enjoy the chaos they were causing. I end up calling customer service, get transferred to the compliant line to describe the events a second time, and am then told by your rep Villalone, to call back 24hrs after arrival in Rochester. He also mentioned there have been several other complaints regarding this route along with mine!