Home Royalty

Completely unprofessional and unprepared.

I purchased my 60" Samsung Smart TV and sound bar 3 months ago and had no idea they sell "open box" merchandise. The first TV had power supply issues and would not even turn on. Chris, the owner, came promptly to my home an hour late from our scheduled appt, without the proper tools or equipment, to replace the TV. I was given another 60" as a temporary replacement and the former was taken for repair. After hearing nothing regarding my purchased TV for approx 2 months, and the same issue happening again with the replacement, I called again. I was informed my TV had been sold and the replacement was mine to keep. I informed Chris the same issue had once again arisen, and was informed I would not be given any TV as a replacement. After changing his mind, he gave me a 32" as temporary replacement and took the 60". After keeping for a week and discovering another power supply issue, he returned the TV. Upon returning the TV and hour late from the scheduled appt, he realized he did not have the proper screws and left. When he came back he still did not have the proper screws. After discovering the screws, he realized he did not bring the power cord. After leaving his very respectful employee in my home for approx 30 min, he returned and allowed the employee to install. During the install and adjustments, I made various video recordings I will also post VIA YouTube. There was dirt and fingerprints on my TV screen, which is no major issue. However, as the TV was turned on I discovered bruising to my TV screen under two of the fingerprints. I called Chris and was given the run around immediately. He told me the technician and himself would be at my home the following Monday. After a no call no show, I called and was told he could not make it.

Plans were made for Tuesday the next day, with no show as a result.

Plans were made for Wednesday, no show due to "weather conditions."

I've had to miss 3 days of work time, and was told today nothing would be done to resolve my issue.

Please save yourself the headache, do not do business with this fraudulent and unreputable non BBB affiliated company.