Dr. Chu will not allow me to order my contacts. I try to reach out to her, but she has blocked my phone calls.
Dr. Cho would not provide me with my prescription or take my phone calls. Dr. Cho does not provide quality patient care.
Don't go this place unless you don't care about you money , I just bought a Gucci glasses for $650( 290 is Gucci official site price ) which is over charges too much , and even not allow to refund it !!! Crazy!!! They said ( refund it's ok ! We would still charge 10 % of price for no reason ) I don't know what is that for!!!!!!!!!!!!! I never brought my glasses home yet, Customer service is the worst ever!!!! You guys need careful talking with that Taiwanese old woman!I feel so sham on her, coz we both are Taiwanese , I don't really know why she does that to her people !
Horrible, horrible, horrible customer service. I've never received such poor quality and unprofessional behavior.My complaint is for Jessica in the front whom I scheduled an appointment with, I stressed my need to see a specific doctor yet when I drove 45 mins to see this doctor and after a 1 hour wait (ridiculous) I realized I got a different doctor.Then I brushed it off, and ordered some contacts. She sold me very expensive contact lenses over $800 promising a rebate of $150. When I got a call that my contact lenses were ready, no one warned me of the expiration date of this rebate. So when I picked my lenses up the rebate was already expired.Then I call them to clarify and I get horrific customer service from their manager Will. He had poor communication. And he was very rude during the phone conversation with a nasty attitude. I try emailing and they respond with the same unprofessional, unpleasant and rude customer service. Never did he apologize and I was treated with zero respect. PLUS I didn't get my rebate back.DON'T EVER COME HERE it is a waste of time and energy. HORRIFIC and disgusting.
For the past 3 years, I go to Dr. Cheung for annual check up, frame, and contact lens. Dr. Cheung is very professional and nice. She would give you suggestions on your glasses selections, but would never push you into buying pricy frames/lens.