Failed install, lack of responsiveness, pass the buck-There are an uneven number of brackets installed on each side. When it does go up and down it sounds like a freight train. After repeated attempts to get a hold of the company and several service calls, they failed to remedy the situation. I even reached out to the owner recapping my situation via email and did not receive a response of any kind. Now they claim that it isn't under warranty even though the install was never performed correctly. If you are looking for a company that is terribly unresponsive and doesn't stand behind thier work, Southern Hearth Patio and Garage is for you. I'd be happy to provide the pictures that I passed on to the company to anyone who is considering utilizing them. Email me at email@example.com
820 Corporate BlvdRock Hill, SC 29730
From Business: BMC is one of the nation’s leading providers of diversified building products and services to professional builders and contractors in the residential housing mar…
I have to admit I am someone that typically does not write reviews but after calling many different places and getting the run around about repairing my Heatilator fireplace, I got a return call from Jim on Monday saying he did have the fan in place. I had called Southern HPG a few times prior to Christmas along with other companies and they stuck to there word. He called back when the part came in and scheduled a service call for Tuesday (yesterday)Troy was the individual that came out and was very professional and went above and beyond explaining the unit, why it did not work (loose wire) cleaned the unit, installed pieces that were not installed originally, and all questions my wife and I had. Also, the prices were lower than competitors.