I had taken my pets to Airport Kennel when April ran it, and loved the facility and her professionalism.She left in March, and the new managers ripped me off for an extra days boarding for my two pets. I contracted for Sunday pickup when I reserved a spot in Januuary, but was told two weeks before the boarding when I called to reconfirm that they would be closed that day (Mother's Day), but we had a cabin in the mountain for a family holiday so I bit the bullet. I was told also when I dropped the pets off that they wern't open on Sunday. When I got home Sunday I found that I had a phone message asking why I did not pick up my dogs as scheduled (we were on the Parkway with no phone service when they called)! When I showed up to get the dogs Monday morning, the manager insisted she had told me I could pick the dogs up on Sunday even though they were closed (she hadn't, and charged me an extra 50 for a night's unnecessary boarding). I loved Airport Kennel when April ran it, but the new people can't be trusted.
I brought my dog here out of necessity and last minute decisions. I found the facility under a new manager by the name of April. She was wonderfully personable and knowledgeable about the proper care of dogs. Here is her biography from the website.April McCormack will be the new operations manager of Airport Kennel Company Effective November 1, 2014.April has a long history of working with and caring for animals. She developed her love for them growing up on a farm in West Virginia. Her first job was as a zookeeper for a North American Rehabilitation and Education zoo called Ogelbay Good Zoo.Her professional career with animals began in the late 80's with her pursuit of a B.S. as a wildlife biologist at Lincoln Memorial University. She then moved to Ohio to finish her education at Hocking College.Throughout her life she has worked for several veterinarians, kennels and horse farms. She has held a wide variety of positions in these businesses. She has been in charge of ground training foals and barn manager. She has also been the Salon and Kennel manager for a local kennel. In the late 90's, April developed and marketed "Pet Essentials", her own line of all natural grooming products. April has been published in "Natural Awakenings" magazine, penning several articles on natural methods of flea control and care. Companion animals have always been her passion. She has bred and trained Border Collies for agility trials and for general purpose use o the horse farms she has been involved with. With her wide variety of training, knowledge and experience April has shown she has what it takes to provide a safe and loving environment for your pets. Stop by any time to meet her!
We have been a loyal customer of Airport Kennel for 15 years. I have owned two Chesapeake Bay Retrievers who wouldn t give most people, outside of the family, the time of day. However, both have loved Amy, the long-time Kennel Manager, and sometimes I have felt they would rather stay with her than come home with me. Back in June, we left our current Chessie, Dillon, with Airport Kennel. We discovered the day before that Amy was no longer working there, but frankly could not find anywhere else to take him last minute that we trusted. Our dog came home with a red eye and started having accidents in the house that we at first dismissed problems with him aging since he recently turned 12. A week later he was no longer having accidents, but his eyeball swelled up and turned bloody. When we took him to the vet, we were told it was an ulcer caused by trauma done to his eye by either force or a chemical. The vet felt strongly that it had happened while he was boarded. We recently learned that the new Kennel Manager used a spray bottle of vinegar to squirt at the dogs when they are barking. Not only did his stupid and cruel practice cost us $200 in vet bills, it traumatized our dog for weeks afterwards. I will not bring him back to Airport Kennel unless Amy returns and will tell anyone else who has a pet not to visit them either. They should have never let Amy go and the new Manager is not qualified to care for a dust bunny much less a live animal.