My husband and I first called Gate City because we were going to buy a car with funds available in our account. We asked if we could for One day have the P.O.S limit raised from 2,000 to 15,000 to do this. We did not know exactly what car we wanted or what price it was going to be. I was told over the phone after holding for quite sometime that they did not feel comfortable with that and to go to the nearest branch. I can understand that part, I could have been anyone with my information. So on foot we walked over to the 13th St branch. I explained to the teller what we were intending to do and what was said over the phone. She took my identification and went to speak with someone in the office. After an even more lengthy wait time she came back and stated that it would only be able to be given in cash or check form. I did not want a check at all for this venture, simply because we were going to a dealership and if the car was cheaper what then? I didn't want to have to pay extra money simply because they knew I had it! I asked her why and she just stated that it was not approved to raise the limit that high. Ok this is a DEBIT card not a credit card! If its not in there it won't clear. I got no other explanation then that. I said fine I will just have to take the actual cash. She left again and came back out with a stack full of hundred dollar bills. At this point she begins to count them in front of us. She did not at all concern herself with the customer next to us or anyone else at the other 3 counter spots who could clearly hear her, because she was not at all discreet. Just asked me if I wanted it in an envelope or a bag. So now I am very uncomfortable as the guy next to me upset he actually has to come back in to pay on his loan instead of an automatic withdrawal because funds will not be available at that time, has become very interested in what we are doing.I shoved the bag in my small purse tucked it under my shoulder and left the bank. Now I was expected to walk around Fargo with a sum of 15,000.00 in my purse! I do not and can not understand the logic of this what so ever!! Nor do I feel it was Gate City's right to put me in unnecessary danger! Simply put it was my available funds and if they could give it to me in cash, then it should have been available on my card if necessary! Horrible business practice, and I will make sure all will know how courteous and helpful and concerned with some ones safety this bank truly is! I am just very thankful that nothing horrible occurred based on their apathetic service!!
4605 Post Oak Place DrHouston, TX 77027
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NOT FREE CHECKING!!!!!!!!!!Went to go deposit some checks, and I had almost $200 in fees?!?!?!?! How can you put fees on someones account it had been 7 days since I had done any thing with my account..........Thank goodness I had a balance of $230 so I didn't get any overdraft fees they told me..No apology and no explanation as to what these fees were for. Talked to a manager, and talking to a wall might have made me feel like I got further....I just had to leave before I started yelling and screaming in frustration.