What a ridiculous mechanical shop!1. To reset the sensor after alignment is a common sense. They did not even know this!2. They car was pulling to left after the alignment. But they were just cheating me by telling me that they test drove it already, everything worked just fine. This is cheating!3.They do not even have a clue of how much it is to reset the sensor at a dealer. As a mechanical shop, this is very surprising!4. They switched my front and end wheels to see whether it's because of the wheels that the car was pulling left. But they forgot to switched them back after they did the test. I had to come back to their shop a third time to ask them to do it. This is very unprofessional.5. Last but not least, I told them right at the beginning that I came there to have them check whether my car needed alignment or not. They said they were going to check it out and let me know. I told them before they do anything to my car, let me know. They told me they would do that. I waited there for 25 minutes and was wondering why it took them such a long time to make a decision whether my car needs an alignment or not. So I went to the front desk and asked them whether they were still checking my car. They guy at the front desk told me that they already the alignment done and someone is test driving it to make sure the car was driving properly. I was shocked to hear that! Legally, I do not think they have the right to do the alignment on my car without my permission. I only gave them permission to get my car checked! I did not give them the authority to go ahead to get the alignment done! 6. They told me that only dealer has the equipment to set the sensor. No one else has that! This is lying. I called Firestone, and they have it.7. They fooled me by asking me to leave the shop and the manager was going to call me the next day, no one every did. What a shop of liars and unprofessional people!!!I wish I can give them 0, sadly I do not have the choice.
6218 53rd Ave SFargo, ND 58104
On the evening of January 23rd the brakes on my vehicle failed and I needed to call a tow truck. I called Midwest Towing because I had had a great experience with them in the past, however, they sent someone from Harry’s Towing. When the tow truck arrived, I asked the driver why he was there instead of Midwest and he said they were a part of the same company. I was told that I would get a discount if I had my car towed to their sister company, Exhaust Pros, so I had the car towed there for repair. On January 24th the car was ready to be picked up from the shop. I picked the car up shortly before noon that day, and as soon as I got home, I noticed obvious indentations on the trunk. What a terrible eyesore! I wanted to call them back immediately but they closed at noon, so I called Harry’s Towing instead and I was told to meet them Monday at Exhaust Pros. I met with the owner of Exhaust Pros and a person from Midwest Towing, showed them the indentations that had happened while the car was in their hands, and I was told that they did not do it and there was no way it could have been done at their shop. I was also told that their camera system was out and there was no footage of my car being worked on, however, they do have another camera system on its way. My complaint was brushed aside, they did not offer to fix the damage. I am very unhappy with both companies and would never patronize their businesses again. I have attached photos of the damage. The estimated cost of the damages, according to a body shop, is 756.03.
Had my car towed at 2:30 a.m. while I was picking up a friend from their apartment. It only took them 15 minutes to come tow my car away but when I called to come pick it up the next day at 3:01 p.m. the man who answered the phone said they closed at 3 p.m. and I would have to wait until the next day when they opened at 12 p.m. When I arrived at 12 p.m. the next day, he said it would be 45 minutes before someone could come give me my car back and they charged me $200 dollars to tow my car less than a mile and hold it for less than 36 hours.