Viveiros Insurance

Not recommended. Viveiros Insurance has underwritten my car insurance for about 10 years. I was in a minor accident 6 years ago but have not put any claims in with the exception of windshield repair/replacement upon occasion. Ten days before my annual renewal this year, I received a letter from Viveiros saying that they were not going to renew my insurance due to "losses" (supposedly the original letter was sent 45 days before, but curiously, I never received). When I called to inquire to which "losses" they were referring the agent said "It's really a combination of things." Really? Name one. Actually, it turned out they did me a favor. Upon contacting my home owner's insurance agent, they reduced my premium by $1200. Apparently, Viveiros has been using the incorrect territory rate for my car these past 10 years even though my address and town appears on the insurance statement. My nest stop is the BBB and MA Attorney General! Stay clear of this business!

It's been ok so far i don't have anything to complain about at this point just how to make my payment online

We purchased a home and they gave us a quote and we went with them. 3 weeks later we get a bill because they appraised our home 110 thousand more than the appraiser that we used to get the loan and comps in the area. when we called them they basically did nothing and said to bad thats what the insurance company valued your home at. They really need a reality check. They take advantage of the people in Fall River because they speak Portuguese

I totally agreed with other review. This agency has really bad service. The price is very high, bad customer service ever. They pretend to not understand what you are saying. All is your faults even though they did it. I luckily switched to other insurance company that saving me a lot of money and the new agent helped me a lot. Not recommend you to this company.

This has to be one of the worst insurance companies I ever had to deal with. I have my car under their insurance for over 3 years and every month it was a hassle, something different changed on my policy, my insurance would go up. I would make a payment on time and still recieve a cancellation notice saying I haven t paid my pill which I did. My insurance would go up for NO reason, I never got into a car accident and have a perfect rating, I wasn t changing cars, I had the same car on that policy for 3 years. They act like they don t understand you when you re talking to them. They don t try to help you out, instead they ll call you wrong and say they never said/sent papers that they indeed did and were in my hands at the time of the phone call. Going down to the office is even worse. I m so glad I switch to Geico, the commerical is right because I did safe a TON of money by switching to Geico. If you need car insurance, Geico is the way to go, they re easy to deal with, they don t keep changing your policy or making your payment higher and higher and they don t send you letters in the mail every month. I never once got a cancellation notice with Geico, why? Because I pay my bills on TIME, or before they are even due! Viveiros is just out there for the money, they don t care about you. My boyfriend has Viveiros insurance for 3 of his cars and they do the same exact thing to him that they did to me. He s switching to Geico as well because we re tired of the games Viveiros plays and the RUDE people that work there.