The lady who helped us wasn't the owner of the store, she was somewhat curt. However, she did want to help us and asked questions so that she would know what type of gown we wanted along with our price range. She already had an appointment in a few minutes, but was able to show us three dresses to get an idea of what we wanted. She then scheduled an appointment for us the following Friday to look at more gowns. She did bring out exactly what we were looking for so I feel when we return that she will be able to help us find a dress.