Every time I go I am thrilled with my hair. Chris is fantastic for outrageous colors and everyone is so friendly. When I bring my son they talk to him too. Its his favorite place to get his design hair cuts at of all times.
I came in for a pedicure one afternoon on my lunch break and ended up getting my nails done. I had previosly worn acrylics but had a very bad experience and was concerned about the products being used. Jamie took the time to thouroughly explain the differences in products and the differences between gel and acrylic. I learned so much! That was 3 years ago. I love spending time with Jamie! Its always a good time and shes always learning! I highly recommend her to anyone wanting their nails to look their best!
I made an appoint for 12 and made it very clear that I had somewhere to be! I got there exactly at 12 and I sat there for over 40 min! That's disrespectful! Not taking consideration of your clients time! If you know you're not going to have the time to do someone's hair, do not accept the appointment!!! It's that simple! Very bad! I had to leave without even getting my hair done! Very disappointed!!!! If I could give no stars I would!
Mindy was awesome she's really talented she listens well and she has lots of integrity and lots of skill best haircut I've had in Eugene!!!! I recommend her to everybody!
My daughter has had a tough time lately, a divorce and the death of her grandmother so I thought I'd treat her to a spa day. I scheduled a spa pedicure, a wax and a hair treatment, she wanted her tips dyed purple. It was a nightmare! The receptionist made a mistake and she wasn't given the pedicure, the wax job was only so so and the hair was the worst! My daughters beautiful hair was highlighted to the roots and dyed green and black! Not at all the purple tips that she so desired! The stylist Shay was rude and used profane language throughout the experience. Shay scratched my daughters scalp during the shampooing, tore a comb thru her hair and Continuously hit her in the head with the blow dryer not to mention didn't give my daughter what she asked for but did what Shay wanted instead. Shay has a lot to learn about customer service! Furthermore I had been quoted a price of $350 at the high end and I was charged $370 with Shay giving herself a very undeserved tip of $48.00! This mother wants an apology, restitution and her daughters hair back the way it was or the way she wanted it and asked for it to be! Shame on London for hiring such a rude person! I will be telling my friends!
NEVER NEVER NEVER go to NV salon, once they get your money you will never get a booked app. they will cancel over and over making excuse after excuse they are scam artists!!!!!!!!!!! Horrible customer service this lady is an extreme PSYCHO!! make an app. at the City spa and nails on coburg rd!
I was burned so bad by an eyebrow waxing that my eye swelled shut! The owner was resistant to refund my treatment and she refused to return my calls to discuss the emergency room visit I had to make due to the resulting infection. It took 2 antibiotics to clear the infection as the doctor was concerned it was MRSA!
Trina did my hair and it looks absolutely amazing. She is without question a very talented and careful hair stylist.The down side: I felt invisible. She referred to me as "my client" while talking to other stylists but never called me by name or even really engaged me in conversation except to tell me to move my head. She referred to my natural hair color as drab. She showed my "before" picture to several other employees in a way that felt mocking and demeaning (who looks great going IN to a salon?). I was also not asked my consent about my before and after picture going up on the internet.So on one side, I look great and she perfectly replicated the photo I brought in. On the down side, I did not enjoy the actual experience at all.
I would never recommend this salon to anyone. In fact, I've been telling everyone not to go there. My coworker and I purchased the Living Social coupon with the hopes of getting our hair cut, a manicure and pedicure together. The deal expired in late December. We both booked our appointments in September, mine was for November 26th, and my coworker booked hers for December 12th. We both used the online booking tool, and got our confirmation stating we've been scheduled. Well, 2 days before my appointment, I got an email stating the salon cancelled my appointment, and to call with any questions. I called to find out why it was cancelled, and was going to r/s my appt, but had to leave a voicemail. I got a call later from the hairstylist stating I never had an appointment booked. I forwarded them the email they sent me and asked they honor the deal after the expiration date (they were booked up until the expiration date), or refund my money. The replied back saying call Living Socail and ask for your money back. I was happy that Living Socail refunded my coupon as well as the one I purchased for my sister-in-law. The Living Socail manager I spoke with stated they have been getting a lot of phone calls about this salon and their terrible service. Sure enough, my coworker who booked her appt for December, got an email the day before her appointment stating her appt changed from 5:30 to 2:30pm. She booked it for 5:30 in the first place because she works until 5. She called the salon to tell them that won't work for her, and Jamie the nail tech told her too bad. I told my coworker to call Living Socail and they would refund her, which they did. I just want to say good luck to anyone who makes an appointment with this salon!
I've been to see Jamie at NV a few times and have nothing but great things to say about her and her staff. My nails always look great and I always look forward to our visits! I think it's terrible what Living Social (and LS customers are saying) she was never paid by that company but she gets a bad rep? That's just not right. You people need to not judge and maybe do some research into this before posting such nasty reviews. Anyway, I will continue to see Jamie and recommend her highly. She is incredibly talented and I love spending time with her.