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Services: Roofing Services: * 24-Hour Emergency Service * Commercial Re-Roofs * Commercial Roof Installation * Commercial Roof Repairs * Flat Roof Specialists * Free Estimates - Call Us Today * Hail Damage Specialists * Insurance Claims Specialist * Licensed, Insured and Bonded * Military Discounts * Residential Re-Roofs * Residential Roof Installation * Residential Roof Repairs * Senior Discounts * Shake Roof Repairs - Maintenance Types of Roofing: * Asphalt Shingles * Cedar Shake Roofs * Dimensional Shingles * EPDM * Lifetime Shingles * Metal * Modified * PVC * Roof Coatings * Single Ply * Tile * TPO
The prior owner had Five Sons Roofing to put the tile roof on the house. This summer, I had a leaking at the 2nd floor, so I called Five Sons Roofing asking them to come and give me a quote of the repair. They told me that they will take a look at the file of my house and call me back but they NEVER called me back and they didn't even pick up my phone when I called later.
Let me describe my recent experience. Had roof damage from wind. Called this local,family owned business bc it's local family owned. Made an appt one week later on Friday. Day before I get a call saying they can't make it. Ok. Everything is fine. Rescheduled for Saturday at noon. No show. I call and leave a message. On Monday, no call back. I call Monday at noon. Lady states she got my message and is checking it out. She will call back later that day. It's now 7:22pm. No callback at all. Rotten way to treat someone. Inexplicable. Avoid
Thank you Five Sons for putting on such a great roof. Everyone that I delt with was always so polite, they kept me informed as to what was going on, and dare I say, I think I've got the best looking roof on the block, several neighbors have asked who I used hoping they can avoid some of the nightmares that other neighbors have had.
Pros:Prompt service, good price, was willing to work with my insurance company for me.
Cons:I waited too long to call them, they should have been the first call I made.
I had contacted several different companies after the storm to try and get a quote and was put off by all of them, or they would not give me a flat price on my roof replacement, only wanted my insurance papers. When I called Five Sons roofing, they were very polite, the representative came out and actually got on my roof before giving me a proposal with an actual number on it! It was after the fact that I mentioned it was an insurance job. They worked with my insurance company and I was able to get the new roof that I needed. The whole experience was one that I wish more companies and service providors would give me, and absolute joy if you can believe it!! I hope that I do not need their services any time soon, but they will be the first ones that I call and I have been referring them to all of my friends and family.
I manage several commercial properties and have contracted Five Sons Roofing on several properties. Their customer service is the best I've ever seen, The jobsites were always clean and and all roofs that have been installed were a first class job. Chris Oliver is always a pleasure to work with. Thanks again guys!!!
Signed contract in Sept and they are still not done.
When they were working had to clean up lunch mess daily.
Workers twisted my roof jack so hard that it cost $614.00 to get that repaired and had CO2 leak in the house, which is very dangerous.
Do not show up, do not return phone calls. Still waiting now for a guy that sais he would be here today at noon and it is now 4pm.
No quality in there work.
Called Monday and explained I needed an estimate this week and asked was that possible? Was told that a tech would be on the roof Wednesday and would have the estimate Thursday…Called roofer on Wednesday and transferred me to the tech…said that he had not gotten to house but would be there tomorrow (Thursday) and would have estimate to me Friday. Thursday talked to him again and said that something came up and he didn’t go to the house. Come Friday…still nothing. Tech apologizes 10 times but has no legitimate reason why this company was unable to follow through with what they told a potential new client. Tech says that he is going to go out right after lunch (Friday) and will have the estimate to me 1st thing Monday. What do you know…come Monday, nothing. Called and left a message for a manger to call me back. Owner Chris calls me back and said that he will talk to the tech but tells me that the tech knows this is a real estate deal and they don’t always pan out so he may be putting me on the back burner…YOU ARE THE OWNER…THESE ARE YOUR EMPLOYEES AND YOUR CUSTOMERS? Now it is Tuesday afternoon and received an email from Chris saying that there is an attached estimate to the email. Nope, there is no attachment. Call the office and Melisa answers, I explain, she says that Sarah is the email person and she will be back in a half hr. You have got to be kidding me…you have one person who is able to send an email, a owner who not only knows but allows techs to put potential customers on the back burner and a company in general who doesn't follow through with what they say. If my experience of trying to get an estimate, which I still have not received, is any indication of the way this company does work…Be careful and good luck.
Phone: (303) 762-0089
Address: 3318 S Federal Blvd, Englewood, CO 80110
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