Not happy with this dealership. I shopped around and found this to have the most pushiest staff. I bought my car at another dealership and I'm happy I didn't from here.
Excellent car dealership in the area. Great car selection for all prices and budgets. A great staff and you get more than what you pay for! Highly recommend. Thank you RCM for making my purchase a spectacular one!!
This is the dealership I bought my 2017 f 150. I made an appointment for 10am for an oil change and when I arrived I was told I would have to wait 2 hours before they get to my car. They said they have 7 cars in front of me. If you have an appointment why would you put that many people in front of me. What’s the point in making an appointment. I called Goodyear in suwanee and they helped me right away
Great selection of clean cars. They have very well priced cars. If you want to buy a late model used car, this is the place for you.
This is really Rick Case Kia's address and this review is about them.So this is how Rick Case Kia operates. You find a great deal online, (2017 Forte) you put in for a test drive, they call you within five minutes, you tell them the car you want and ask if it's in stock, they tell you yes and ask how long before you can get there. We said 30 min, they said great see you then ask for David. Arrived in less than 30 min with cash in hand and was told the car was there, but sold earlier today and don't have anything else that price. We leave, son is disappointed. I guess Rick Case Kia is the home of the bait and switch. Still wondering why if the car was sold earlier in the day, why it was still there at 8:30 pm. When I buy a car I usually take it home with me.
Failure to return calls or fix lemon vehicle sold. Unprofessional and my recommendation is for others not to support or give this company business
Failure to return calls in a timely manner after selling lemons. Do not purchase or support this business.
DO NOT, buy a car from this dealer! Our car broke down the same week and all he has to say is, "the car was bought AS IS!" (BTW, you may want to record the conversation...in GA you may have to tell the person you're recording, why do you ask, because if you go to court they are going to claim they don't speak english.) They own Gobran Auto Sales & B Brothers Auto. Look at the reviews, people complain their cars breakdown within days! If you don't believe me go to http://www.gwinnettcourts.com, in the box where it asks for the "Party's Name" put in Gobran Auto Sales and/or B Brother Auto and look at all the small claims cases against them. Ask yourself, why do they want you to pay cash only? They want you to pay cash only because if you have as issue with their cars you can't stop the check/credit card but most importantly you can't get any banking info (what bank they use to deposit THEIR $) from when they cash your check. If you have to take them to court and you want to sue them, you won't be able to track that information because you paid in cash! This is one way they protect themselves when they get sued! Ask yourself this question before you buy from them...HOW COME THEY DON'T PROVIDE THE VIN NUMBER TO THEIR CARS ON THEIR WEBSITE? Whatever you do, before you buy a car from them, get the VIN number and pay the extra $ and get a report (carfax). Better yet, take a mechanic to look at the car. Last thing...they have sold cars without having an emission done before they sell it! LISTEN TO ME, THIS IS AGAINST THE LAW!!!! ALL USED CAR DEALERS MUST GET A "PASSING EMISSION" BEFORE THEY SELL YOU THE CAR AND IF THEY DON'T THEY ARE BREAKING THE LAW. This what you do...go to www.cleanairforce.com, click on "Motorists tab" and then go to "QUICK LINKS" and choose "Print a Copy of my MOST RECENT TEST RESULTS. The next page will open...just put in your VIN #, if they didn't get a "PASSING EMISSION" before you bought the car...file a complaint and you will win in court!
My bad experience started out with my finance person asking me if my husband was going to come and pay the down payment on my car. because i guess women don't carry money? I later found out my tag paper work was sent to an old address which was NO WHERE on anything i gave him. When i came to see him to correct it he refused to see me and had a receptionist carry a sticky note back and forth to correspond with me while he looked at me through the glass of his office. This was only the surface of what was to come. my car was having issues starting switching into hybrid mode and was getting low gas millage so i brought it in for service they kept it overnight and the next day i was informed that one of the mechanics had taken my car overnight to his home and had videotaped something while driving (i didn't give anyone permission to take my car to their home over night)they also let me know that the issues i had with my car were all due to the way i must of been driving. When i arrived i was pretty flustered and then i was informed they could not locate my key i later found out someone had dropped it down something in the shop this went on for an hour. I finally begged them to let me leave back into the loaner because i was late for work. The next day I returned and they they AGAIN took an hour to locate my CAR my key. Two times on different days i stood in the cold with my belongings outside for a considerable amount of time while these serve advisors helped other people before me and couldn't find my keys all while telling me it was my fault i was having these issues. I called the GM of audi gwinnett and i expressed all of my concerns even though i did see him while all of this was happening to me and he never stepped in. we spoke and he promised me a return call and some answers and that i would have some sort of solution. I never did get that call back the service manager did offer to look at my car again but only after he got back from vacation
Maggie (Sales) and the entire team at Atlanta Direct Auto were helpful, friendly and pleasant throughout the buying process. They were fair in their appraisal of my trade in and the pricing of my new car. They called me back promptly when I called them. I would not hesitate to recommend them to my friends and family looking for a used car.