What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
3377 Satellite BlvdDuluth, GA 30096
From Business: Hennessy Cadillac, located in Duluth, Ga., is an automobile dealership specializing in sale and service of cars, trucks, minivans, vans and sport utility vehicles…
1705 Boggs RdDuluth, GA 30096
I had a great experience purchasing my Mercedes. My sales consultant, Stephen Moore was very helpful throughout the whole process and made the trans…
We have been taking all our cars here for years (5 cars). They are very knowledgeable and friendly. They have always done a great job fixing our c…
3030 Satellite BlvdDuluth, GA 30096
From Business: Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact u…
3883 Peachtree Industrial BlvdDuluth, GA 30096
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Good costomer service I save money on the repeal other shop was over shagging me
Just to let folks know I am not affiliated with Friends Auto repair in any way; I am just writing this review because James at Friends Auto is probably the best and most honest mechanic I have run across in my 61 years. He and his team are not only polite and courteous, but they never have failed in repairing my old Buick LaSabre at reasonable and fair prices. Just recently, I heard a horrible clunking sound, and James said it was my bearing on my front right tire/wheel area. He replaced a worn bearing, and now my old Buick runs great! Friends Auto Repair has fixed my leaking transmission and air conditioner, and all repairs were done with the highest degree of professionalism. If your car needs repaired, I highly recommend that you take your car to Friends Auto Repair in Duluth, GA and ask for James. You will be glad you did!
These guys are great to work with. They took care of us throughout the process and went out of their way to make sure we were satisfied with the result.
The man that helped us was extremely polite, professional and an amazing representative for Classic Collision. He communicated well with myself and the insurance company, exceeding expectations throughout the entire process. He was friendly and efficient during drop-off and pick-up. Customer service couldn't have been better and I am very happy with the quality of the work performed. I hope to not require collision repair anytime in the future but if I do, there is no doubt that I will bring my car to Classic. Keep up the good work!!!
"I have just had my car's collision damage repaired by you and I wanted to thank you for an incredible job. In summary: Outstanding work quality, Outstanding services, Highly professional staff. I would highly recommend Classic Collisions to friends and family. Thank you very much."
Hendrick collision is a ripoff, and cheated my insurance company out of $6,600 - $3,300 was in LABOR Hendrick kept my car 15 days after insurance approval was made. My front BUMPER was torn off and they had to order a part that took over a week, and excuse after excuse why my car was not ready. On day 15 my insurance adjuster was notified my car was ready not me. I looked over their work and a small previous white scratch was still there. I asked the guy where did they paint, and he replied only the front bumper and part of the driver's door that was damaged. For $6,600 you'd think a complete paint job would have been done. The guy couldn't explain all the ridiculous charges on the TWO page bill. My car is only worth $13,000 and they charged me half of that to fix a BUMPER, I don't recommend Hendrick to anyone.
Absolutely ridiculous experience. I wouldn't recommend this place to my worst enemy. The only things you should expect would be a headache, Zero accountability, missed deadlines, awful communication and terrible customer service. I chose them for a repair and should have known what I was dealing with when after the estimate and before the parts were ordered or in, they told me to bring the car in. What?! For what? They didn't have an answer. They decided my point was valid. Order the parts, call me when they are in, and I'll bring the car in for a quoted 3 day repair. On a Monday, they said bring the car on Thursday, that's when the parts will be in. I gave them till the following Monday. I Called them....NO PARTS. Also....no answers or eta. It took a week more before they got what they needed and I had to call to follow up and confirm with them every time. They said the car would be done by Friday. Lie. No warning, no call, no explanation. I called to confirm I could pick up, only to be told it would be ready Tuesday. I was told they'd call back with an explanation. Friday evening came and went and the manager Chris never called back. Tuesday came and went. No car. No call. Wednesday morning, I get the oops...."Just realized no one called , car will be ready after 2." No sorry. No explanation why this took days longer than promised. Nothing. I am beyond disgusted with this place. I don't even trust the quality of work to the car. ....how can I? They couldn't do the simple things right.
We've been taking our cars to Friends for several years now. From oil changes to major servicing they have been wonderful to work with! Before purchasing pre-owned - even certified pre-owned cars we always have James check them out - in fact for us his certification means more than anything else!Highly recommend!
Had car checked out at another mechanic to get diagnostic, was shopping around for repair prices and gave complete information. This shop had the lowest estimate, come to find out later they were not including half of the work in that estimate (I told them the radiator and needed to be replaced as the systems were leaking into one another) Was told total cost would be around $850, which was just slightly cheaper than the other shops and came with a warranty on the parts. They then tacked on another $500 after the fact for the radiator because they did not include this in the initial estimate. Finally paid because there was no other way to get the vehicle, and had crankshaft and camshaft sensor issues that were not present initially. Took it back and was told that they would cost an additional $150 to replace. I got the district supervisor to (finally) agree to provide the labor if I bought the parts myself. Got this taken care of finally, only to have the transmission start leaking shortly thereafter. Had vehicle towed to another location within the company to get the work done...and they sent it right back to the same one that initially did the work without telling me. Currently trying to track down where my vehicle is because the district manager won't answer his phone and the store managers aren't told anything about what is going on. Extremely dissatisfied
If your insurance company tells you to take your car here do not for any reason request another place. I went here to just get an estimate and Sonny Nguyen got in the car and some how broke my cup holder cover and failed to mention it. I called and the front desk and she says the do not get into vehicles. He was seen getting into the car! Asked for the keys and everything! I proceded to call my insurance company who called and spoke to the manager. They are denying the have done any damage. It was not broke when I got out of the vehicle but was broke when I got in noticed this on my way home. I came here for an estimate I couldn't imagine coming to get my car repaired when they break things so simple as a cover and then deny it. This place deserves zero stars for they way they treat customers and their property! Take your vehicle elsewhere.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.