Huntington Brook Apartments

Our family has enjoyed living here over 10 years and have seen just about everything - good and bad. All of us long-time tenants know each other and seen the changes over the years. Bottom line, you get what you pay for and YOU make your home the best it is. The rent here is much cheaper than the surrounding areas despite recent lease renewals with upwards of 8% increases. The office staff is nice to work with and we have great relationships with the long-term staff in the office. The staff that are fairly new (less than 1 year) are the problem since they don't know how to run things and are inconsistent. Despite high police activity in the area, this complex is nestled next to the middle school and doesn't have too much traffic. Sometimes kids/teens do play around in the school parking lots and can be heard. We feel safe here along with keeping common sense safety measures. Dallas Police in the past have held townhall/safety talks open to residents. Maintenance will respond to work orders but at times does need a few follow-ups. Over the years, we have worked with both the on-site management office and the corporate office to get concerns about the unit or our lease taken care of. Careful cooperation and documentation will safeguard you and help keep your life at the complex reasonably hassle-free. We have had no issue with roaches for many years now after using professional grade pest control in addition to the 1-2 x treatments the management does. Neighbors are fairly friendly but most keep to themselves. And usually the trouble tenants don't stay around very long so take other reviews with a grain of salt! We hope others will contribute to a healthy community to make Huntington Brook Apts a better place to live!

If you care about you life , please don't live here. No security. Service is poor. We live here , pay the rent every month. In July some one broken in to our APT took everything. The window broken. And take a week to fix it. And they said they are not responsible for the theft , we say ok. Then we said we have to leave .its not save to live here. The manager don't let us leave freely . And if we transfer to their other APT we need to pay the transfer fee. It happens in here. And they are like nothing to do about it to help us. Then in November my father got off work in the APT parking lot , five Guys beat him up took everything. My father got broken bone , and teeth knocked out three. He got $7000 bill from the hospital. We said we have to leave this time. And my friend here also threatened with a gun. NOT SAFE HERE !!! It happened on late November. It takes time to find other APT , I said to the manager Give us some time I figure out when I will be leave then pay you. he said ok. Let us know , so we can calculate the rent. Then he charges our late fee for $ 110 !! Even in this case. No understanding ! ! Not recommended !!!

I have had the worst experience usually I NEVER write reviews on anything so that alone tells you how upset I am with the management this complex has! They took 5 days in the SUMMER to fix my ac bc they don't sent anyone out after hours unless it is over 91 degrees outside meaning inside was like 95 degrees and they were rude about it as well! Besides that they fix things only enough for them to work for a bit longer the staff is TERRIBLE! NEVER HAVE I BEEN GREETED WITH A SMILE! I am not exaggerating! I am big on remarkable customer service and in the almost 2 years I have lived here I have NEVER received that! My neighbors ac went out for 5 days as well and they had 3 kids! I made the mistake in coming here despite other reviews out there DONT MAKE THE SAME MISTAKE!