Lowe's Home Improvement

Maria in the paint department was wonderful. She helped us pick and match the perfect color and cheerfully gave us her time. The self check out assistant was also helpful and cheerful.

I have used Lowe's over the competitor just across the freeway for some time. Their prices are virtually identical (No collusion on prices there then!!) so there has to be a better reason for me to cross the freeway. I have a Lowe's credit card which gives me a 5% discount but I'm pretty sure that the big orange DIY place across the freeway offers the exact same deal. I always felt Lowe's offered a better service but recently I have had serious doubts. I have not been able to find anyone helpful. If I am able to find that rare person wandering around or stacking shelves they have been generally unable to help me. Either they have not got a clue what I'm looking for or don't know if they have any or where they might be located in the store. Computer terminals with an up to date inventory and in-store location map would certainly be a step in the right direction. I just tried to purchase a Worx sawhorse that Lowe's advertised in the local paper but this is not in any of the Lowe's stores with-in a 20 mile radius. My wife was just told on the phone that there are plenty of them in a store in Crawford Texas which is 180 miles from here. She asked if it could be sent to our local store and was told it could but that we would have to pay for shipping. My wife pointed out that this item has been advertised by Lowe's in our local paper for the past couple of weeks but none of the stores in our area have ever had them in stock. Isn't this false advertising? Or doesn't that matter? The lady in the store my wife spoke to when she went in to order it (Evidently these cannot be ordered online!!) was not helpful at all. My wife said she was very stressed and too busy on the phone to really want to deal with it. The person on the phone my wife spoke to was also unconcerned and unhelpful. Lowe's poorly trained staff are driving people away. This has forced me to go to Home Deport a lot lately where I have been very pleasantly surprised at how helpful and friendly they are.