Tech Credit Union
10951 Broadway, Crown Point, IN 46307
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The 1.74% interest rate is great, but customer service is not. I had my loan payment set up to be taken out of my checking account automatically every month. 2 months goes by and they said I didn't provide that information. They said it's done through bill pay. That I should have gotten an email and set it up. Never recieved an email. They billed me an $18 late fee because they didn't set up my payment process correctly. I went in the branch to sort this out and make payment. I asked if they could waive the late fee. They said no they don't do that. I'm responsible for making my payment. The manager was ignorant. That upset me because that's why I had it set up on auto pay. To avoid theses situations. Well guess with them charging late fees and never waiving fees for customers. They make up for that low interest rate. I don't recommend Tech Credit Union because of poor customer service. I recommend chase.
This place is a joke. They're lack of technology literally offends me and they use that as a way to scam you out of money. I have never had so many issues with a bank that is holding MY money in my life. Switching to Chase. Do NOT bank here. They have rude employees-I have actually been hung up on by the woman who is in charge of accounting here. She is so rude.