Crafton Appliance Repair

I called Crafton Appliance repair to fix my dryer. The technician was extremely accomadating as to scheduling an appointment at a time that was convenient for me. The technician arrived and after a short time period let me know that the electric coils in the dryer needed to be replaced. The diagnosis cost me $55.00, that would be deducted from my final cost. I was told for the labor that would take him less than 20 minutes I would pay $98. Ok I do think this is steep, I hope in my next lifetime I make $296 an hour. The next cost would be the piece which would cost me $120.00. When he left to get the piece, I decided to do some research and called the manufacturer. I give them my model and was informed by the customer service representative that this particular part is $55.50. This means the part as marked up 116%. I called Crafton Appliance and was told that they didn't know where the repairman was getting the part from so they couldn't confirm it. After calling the repairman and him telling me his company decided on the price of the parts. I told them I would be reporting them to the better business bureau. The repairman came back and replaced the defective coils and told me he couldn't do the work because I complained. Would I recommend this business absolutely not.