All-Med Equipment & Services Inc

All-Med has been around a very long time. I recently purchased a portable potty for my 96-year-old Dad. They were very helpful and pleasant. I got just what I needed. Don’t hesitate doing business here!

I seldom write a review and don't recall ever doing a negative one, but the service from Jesse at All-Med in Cottonwood was so poor I am taking the time to write. From the start he showed little interest in serving me. I recently moved to Sedona from Michigan and my CPAP supplier could not ship supplies to AZ. I contacted Jesse and he told me to contact my old provider to have them send info to him (he didn't offer to call them himself). They told me I had to send them a HIPPA form and that Jesse should know this. Jesse did not offer to send me the form, instead I had to drive to Cottonwood to get the form and sign it so Jesse could fax it to them. When I hadn't heard anything after 10 days I contacted Jesse and he said he got material from them a few days earlier but what they sent wasn't sufficient, that I should call my Doctor in MI and have them send an order and related papers. I did so and they sent material to Jesse the same day - and called me to tell me they had done so. I called Jesse's office and they told me he had just left for the weekend. I was told there was no one else that could help me. I expressed my frustration that it seemed I was doing all the work and that Jesse was not following up when he received material that he requested. On Monday morning I called All Med's Flagstaff office and spoke to their office manager. I asked if there was someone in his office that could take over for Jesse since he was being so "unhelpful" and that he had all the paperwork I was able to assemble to date. The Flagstaff manager apologized for Jesse's lack of cooperation and told me he would ge back to me after talking to the owner. I then got a call from Jesse telling me that what my Doctor sent to him was not sufficient and I would have to call and ask for additional documentation. I tried to express my frustration to Jesse but he would not let me speak and told me to find another DME supplier, which I will do. Don't waste your time with them - they are extraordinarily unhelpful and uninterested in your business.