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Service Excellence Since 1989

Rated "A+" by Angies List and the Better Business Bureau

General Info

Welcome to the internet home of Custom Electronics, your factory authorized service center for JVC, Sharp, Toshiba, Hitachi, NEC, Fujitsu, Pioneer, Mitsubishi, Viore and Akai.

Custom Electronics is family owned and operated and has been serving your electronic repair needs since 1989.We offer fast and friendly service on all makes and models of digital and analog direct view, LCD and Plasma TV, Digital Camera, Camcorder, and Video Recorder products.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Sat - SunClosed

Extra Phones

Fax Line: (901) 384-4131

Services/Products

We Service, Plasma, LCD, Fast Service, Factory Trained, Digital Camcorder and Cameras, Big Screen TV

Payment method
visa, discover, debit, check, insurance, mastercard
Social Links
Categories
Video Equipment & Supplies, Consumer Electronics, Television & Radio Stores, Television & Radio-Service & Repair
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COUPONS & DEALS

No coupons available

Reviews

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Brandon B.

02/12/2016

Overall

The technician they sent out was amazing. He has been doing this work for over 30 years, and his knowledge was amazing. In addition to that his personality was a plus. He answered all of our questions, and helped us to reprogram our system that I think was beyond what was required. I would recommend this provider to any of my friends. This TV was bought from HHGregg, with a 5 year extended warranty. The people at HHGregg were @ss^holes, but I went to their Warranty provider , who put me in contact with Custom Electronics. Although the parts needed were backordered by Sharp for two months, my contact at Custom kept me informed all along the way. Jennifer is GREAT!

Monice J.

04/13/2015

Overall

I received the best service ever today. The gentlemen was so well informed,pleasant,knowledgeable.

Sandy B.

01/13/2015

Overall

I worried that my 3ccd Panasonic video camera might be a lost cause, but they evaluated it and repaired it in about a week. I am so happy to have it back! Great service!

David T.

03/29/2014

Overall

Custom Electronics was my local provider for my Mitsubishi TV. I could not be happier with every step of the service they provided. They will now be my first call for any service I will ever need. Great scheduling followed by even better service down to taking pictures to make use everything was set the way I had it before the service started. Family owned and you can tell it's by a family who cares.

Chase B.

10/16/2013

Overall

Just posted this to Yelp...will post here as well: Custom Electronics ended up being the local service provider for when my in-warranty Toshiba TV had a problem. With a website that looks like 1995 Geocities, my expectations were pretty low. Warranty providers are usually dubious at best. But wow, they blew me away. A small family run operation that took care of everything. When the repairman showed up at my door, very polite and didn't mind answering my questions. I tried to tip him at the end, and he said he couldn't possibly accept and then revealed that he, in fact, was the owner of the operation. Bottom line: Having something break sucks, even if in warranty...the manufacturer will usually try to weasel out of fixing it or give you a refurbished product. But, IF you end up having issues, these guys really take the sting out of it. Could not have picked a nicer more professional operation.

brandenb

07/15/2013

Overall
Good prices, great service, gr...

Good prices, great service, great attitude. Confirmation call received the morning of the appointment, service tech was very knowledgeable and courteous. Went out of his way. Would definitely recommend! Thank you Sherry and Joe - great job!

Overall

These folks are the best around. I have a Pioneer Plasma television that I just love. Last night, it suddenly went off and would not turn back on. I called Custom Electronics this morning, and they gave me something to try before spending any money. It worked, and I am a happy guy. They could have sent a technician out right away and charged who knows what. Instead, they provided sound advice and did so in a polite manner. They are great people that are knowledgeable about most of the electronics out there today as well as being factory certified. You can't do better!

amymarek

10/25/2012

Overall
I can not say enough about the...

I can not say enough about the PROFESSIONAL, COURTEOUS, REASONABLE service that we recieved from Custom Electronics.! I will never use anyone else and will recommend them to everyone I know!!!

THEY ARE GREAT!!!!

jhanks4u

03/22/2012

Provided by Citysearch - 
Overall
$38 estimate for Broken Camera Door

Had a broken battery door on a Nikon L100. Was told it would cost more $183 to fix - almost as much as the price of the camera. For this estimate, I was charged $38.00. Next time I'll ask more questions or go to a place with free estimates.

mialynneyea

03/31/2011

Provided by Citysearch - 
Overall
Nicely Surprised!

Absolutely fabulous! The repairman came and diagnosed why my TV was not working and then after questioning me, told me that I had an extended warranty. He then stayed while I called the warranty service and answered their questions and helped me file the claim! As a result I am getting a new TV, free, due to a defect covered under warranty. The serviceman was kind, courteous, and very helpful.

jgguest

01/05/2011

Overall
Breath of fresh air

A breath of fresh air in these times when no one really offers reliable service. Very courteous company. Technician called to be sure I was home and arrived on schedule. He dianosed the problem with my big screen set and helped with information to contact the manufacturer. He took time to explain what was wrong with my set and gave me an estimate for the repairs and parts needed. I highly recommend this tv service provider to any one needing prompt,courteous and reliable service. Cost of service call was reasonable and I will contact same technician for repairs, once I determine whether the manufacturer will provide the replacement part. It's refreshing to deal with a competent, knowledgable and courteous service provider. Best wishes and thanks.



Judge Charles Gallagher

ponycar500

01/05/2011

Overall
I recommend these guys highly.

I took our TV to them after a bad experience at Dilday TV, what a difference! I was given a repair cost very quickly and it was repaired in a week for the exact amount they told me.

When I pulled up their guys unloaded my set and answered my questions, what great service!

Thank you for the nice experience, I'll be sure to tell my friends.

jjfeilder

12/31/2010

Overall
Very pleased with results

On 12/30/10 one of your repairmen, Joseph, came to our home to repair the

motherboard on our Mitsubitshi TV. We had purchased it in July from Home Shopping Network and it was still

under warranty.  In the past two weeks, we had been experiencing several

times (a) the picture would be appearing, but no sound OR (b) the sound

was on - but NO PICTURE.  Most frustrating.  And this was an expensive TV

set.  



Joseph was most kind and had a nice sense of humor.  We are very pleased

with the new results.  Thank you again for repairing our TV.

rlehrgoodman

12/30/2010

Overall
very good experience!

thank you for your hard work and honesty. my mom chose you based on your better business rating. thank you

wmcengineer

12/28/2010

Overall
Professional Service

Pleasantly surprised by the clean store and their willingness to listen to my specific problem. Very nice people and I recommend highly.

smiller5022

12/16/2010

Overall
First Class Service!!!

My experience was nothing short of wonderful! Man on phone (Jeff) knew his stuff and showed a genuine concern for me as his customer. I'll be back!

Magic12

12/15/2010

Provided by Citysearch - 
Overall
Fantastic TV Repair!

Totally outstanding service. Extremely thorough! Makes sure the customer is happy. Prices are more than reasonable. Customer Service is top-notch. Everyone that I spoke with was so friendly and polite. They made every attempt to explain what was wrong with the TV and what they did to repair it. You will be so happy you chose Custom Electronics to repair your TV!

JGF73

12/07/2010

Provided by Citysearch - 
Overall
The NICEST guy

Although he didn't carry the part I needed, he was more than happy to give me the names and numbers of the people who probably could. If I EVER need t.v. service, Custom will be the first call I make.

htulio

12/05/2010

Overall
HAPPY MOM

They came to my Mom's house to fix a broken Mitsubishi TV. The man was very neat and courteous and fixed the TV in less than thirty minutes. He asked me to write this review if I was happy with his service, I certainly was.

cbupolicechief

11/05/2010

Overall
Professional Service

I had a kitchen fire that caused my 73" DLP Mitsubishi to not power up. I did a google search for repair shops in Bartlett area, and was impressed by the 4.5 stars, as opposed to other area repair services. My call was placed, and within moments I was called back and within 2 hours had the owner come in and do an in home diagnostic. I was extrememly impressed by his professionalism and knowledge, as well as his pleasant personality and prompt diagnosis and overall service. The exceptional service he provided restored my faith in repairmen, and I will always recommend his service to anyone in the future.

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